1/5

posted Feb-06-2012

This is an evil company.

We placed an order which had free shipping and even printed out the order page which showed free shipping.

When Staples processed the order, they charged us a shipping charge however. We contact their customer service about this but they were less than helpful and we may now need to contact our credit card to dispute the charge.

Really bad.

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1/5

posted Dec-06-2011

We hired this company to do our website blog and were not at all pleased. After they took our money, the site started having all kinds of problems: posts would go missing and certain features didnt work right, etc...Their support in fixing things was very lacking, they basically took our money and ran.

We ended up switching to another company with a much better system And support and we are much happier now. Further, there have not been problems with our new site like there were with Flosites.

We keep reading complaints about Flosites from others on online forums as well. So I would stay away from them.

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3/5

posted Nov-17-2011

We placed an order via their website for shipment out of state. The pre-sales support was quite good and personal here however post-sales communication was a bit lacking.

In the end, Shaan did take care of us and we were satisfied with our purchase, so we cannot possibly give Nestliving a bad review however we are knocking stars off for some lack of follow through on his part.

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1/5

posted Sep-12-2011

We bought something from this store's eBay store and they sent a damaged item. When contacted, they ignored us until we left negative feedback. Then they issued us a partial refund but only because we had left negative feedback and they wanted us to remove that. Very poor service all the way around.

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1/5

posted Apr-25-2011

We doubt we will ever order anything from here again.

Today is Monday and we placed an order last Thursday. Their online order status says the shipment date was supposed to be Friday via UPS Ground but it still has not shipped out.

When we called them, they said it actually will not go out via UPS Ground but rather a US Post service and it may not even go out today. So, their website order status lies.

We are not happy at all and will avoid this company in the future.

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1/5

posted Mar-21-2011

These guys make a good product but sometimes their shipping charges can be excessive.

When I wrote them about the fact that their shipping on an item is a whopping 20% of the cost of the item, they made up some lame excuse as to why the charge is so high. Something about, it won't fit in the right flat rate package and is too heavy. When I pointed out the actual shipping charges for the product based on the weight and size of it, they then back-peddled and made up some other lame excuse to me.

At no time did they actually seem to want to listen to my constructive feedback about their excessive shipping charges so shame on them!

Horrible customer service.

Further, when I asked for them to please have the owner (Gary Waterfield) respond, I was told "He's busy."

I've been a repeat customer of this company for several years but certainly will no more after this terrible exchange with their representatives.

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1/5

posted Jul-05-2010

This company has the worst customer service imaginable.

I placed an order and 13 days later when I hadn't heard anything yet I called the company only to find out my order had not even shipped out yet and they didn't know when it would ship. Needless to say, I canceled my order.

I have a Penguin soda maker and I generally like it. It uses this company's CO2 canisters but luckily I can trade in and get discounted re-filled canisters at my local William Sonoma store. The minute William Sonoma stops carrying them, is the minute I will sell my Penguin unit and buy another brand like ISI.

If you don't have a local store where you can buy the canisters, watch out because the Soda Stream company is completely useless.

BTW, I buy Torani Italian soda syrups and make Italian sodas at home, which I really like. I also buy natural ones that I find locally at times.

This review was modified by mediahound on July 05 2010 09:09:25 PM

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1/5

posted Sep-28-2009

This delivery company is the worst. Instead of coming to my buildings front door and looking up my name to have me buzz them in (I was home), for 2 days in a row they just drove by my building without even attempting to deliver the package. I witnessed that the driver didn't even get out of the truck.

I had to phone them on several occasions and their customer support was horribly lacking. Further, when I finally confronted the driver about this issue on the third attempt, he was rude, argumentative and totally unprofessional.

I will choose USPS, UPS, or FedEX over this company any day.

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1/5

posted Sep-26-2009

This company was difficult to deal with. I placed an order and they used a really horrible delivery service. They did not use UPSPS, UPS or FedEX but rather some private company that made zero attempt to deliver the item. I had to place numerous phone calls to the delivery company to get the item and it was delayed by 2 days because of the incompetent delivery company.

I returned the item but RoyalMailers took an exorbitant restocking fee and I had to play to ship it back. Never again.

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1/5

posted Sep-26-2009

The are a bit shady because I placed an order and they sent me the wrong thing-not what I ordered. I had to send it back at my cost in order to get a refund.

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