1/5

posted Apr-22-2013

Everyone thinks Allen Edmonds shoes are made in the USA and it's true they are able to brand them as such via a bit of a loophole. However they stitch the uppers alternatively between the USA as well as a dual plant in the Dominican Republic, and then ship them to the USA to final assemble the shoes.

I don';t mind this fact as much as I mind the fact that it seems the company goes out of the way to hide this information on their website. They talk a lot about their USA manufacturing, however completely fail to mention anything about their offshore manufacturing, even for "Made in USA shoes"

This review was modified by mediahound on April 22 2013 09:38:56 PM

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1/5

posted Feb-21-2013

Over 7 days ago, we ordered some replacement wheels for a Herman Miller Aeron chair at a very high price we might add.- $150 just to get the right wheels that probably should have come with our Aeron chair (bought from Vitality Web) to begin with.

At the time of order we were told, "If you don't have them in a week let us know."

Having heard nothing on the status of our order (other than receiving the initial order confirmation email), we phoned them today, a week later. We were told by Vitality Web that they have no information about the status of our order other than it was placed, and no tracking number or any information for us.

We are now being told we have to wait until at least 3 more weeks for a total of 4 weeks! Yet, we were told in no un-certain terms at the time of placing the order that the item was in stock at Herman Miller and it would be one week. What gives?

We don't appreciate being lied to by Vitality Web / Backstore Poway, CA. This is very bad customer service.

Vitality Web could certainly contact Herman Miller and get the tracking number for us or check on the status of this order for us, but they are too lazy to do so.

We will be reporting this to Herman Miller corporate as well as The Better Business Bureau and online via social media channels.

We simply cannot condone Vitality Web being an authorized Herman Miller parts distributor/dealer with their completely unacceptable customer service!

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1/5

posted Feb-15-2013

Horrible customer service.

They charged our credit card and sent us an order when we did not place an order and in fact, had never heard of this company. We are not sure how they obtained our credit card number nor our name and shipping address other than it may have been fraud on their part.

When we contacted them, they were less than helpful and we had to file a fraud claim with our credit card company.

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1/5

posted Feb-13-2013

We don't have a complaint with the products they sell, but with their customer service and catalog department. We have asked repeatedly over several months to be removed from their mailing list, yet we continue to receive their catalogs in the mail several times a month!

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1/5

posted Dec-11-2012

12/11/2012
Really bad company.

We placed an order online for in stock items, it went through but then we got an email stating the order was canceled and no reason given.

When we emailed them about this they said their website is having a glitch and we would need to phone in the order.

It doesn't seem like they have their operation in order so how could we trust their products?

We also see other people have had customer service issues with Emotiva via social media such as their Facebook page and Twitter as well so we will be staying away.

This review was modified by mediahound on December 11 2012 09:47:04 AM

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1/5

posted Feb-06-2012

This is an evil company.

We placed an order which had free shipping and even printed out the order page which showed free shipping.

When Staples processed the order, they charged us a shipping charge however. We contact their customer service about this but they were less than helpful and we may now need to contact our credit card to dispute the charge.

Really bad.

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1/5

posted Dec-06-2011

We hired this company to do our website blog and were not at all pleased. After they took our money, the site started having all kinds of problems: posts would go missing and certain features didnt work right, etc...Their support in fixing things was very lacking, they basically took our money and ran.

We ended up switching to another company with a much better system And support and we are much happier now. Further, there have not been problems with our new site like there were with Flosites.

We keep reading complaints about Flosites from others on online forums as well. So I would stay away from them.

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3/5

posted Nov-17-2011

We placed an order via their website for shipment out of state. The pre-sales support was quite good and personal here however post-sales communication was a bit lacking.

In the end, Shaan did take care of us and we were satisfied with our purchase, so we cannot possibly give Nestliving a bad review however we are knocking stars off for some lack of follow through on his part.

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1/5

posted Sep-12-2011

We bought something from this store's eBay store and they sent a damaged item. When contacted, they ignored us until we left negative feedback. Then they issued us a partial refund but only because we had left negative feedback and they wanted us to remove that. Very poor service all the way around.

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1/5

posted Apr-25-2011

We doubt we will ever order anything from here again.

Today is Monday and we placed an order last Thursday. Their online order status says the shipment date was supposed to be Friday via UPS Ground but it still has not shipped out.

When we called them, they said it actually will not go out via UPS Ground but rather a US Post service and it may not even go out today. So, their website order status lies.

We are not happy at all and will avoid this company in the future.

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1/5

posted Mar-21-2011

These guys make a good product but sometimes their shipping charges can be excessive.

When I wrote them about the fact that their shipping on an item is a whopping 20% of the cost of the item, they made up some lame excuse as to why the charge is so high. Something about, it won't fit in the right flat rate package and is too heavy. When I pointed out the actual shipping charges for the product based on the weight and size of it, they then back-peddled and made up some other lame excuse to me.

At no time did they actually seem to want to listen to my constructive feedback about their excessive shipping charges so shame on them!

Horrible customer service.

Further, when I asked for them to please have the owner (Gary Waterfield) respond, I was told "He's busy."

I've been a repeat customer of this company for several years but certainly will no more after this terrible exchange with their representatives.

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1/5

posted Jul-05-2010

This company has the worst customer service imaginable.

I placed an order and 13 days later when I hadn't heard anything yet I called the company only to find out my order had not even shipped out yet and they didn't know when it would ship. Needless to say, I canceled my order.

I have a Penguin soda maker and I generally like it. It uses this company's CO2 canisters but luckily I can trade in and get discounted re-filled canisters at my local William Sonoma store. The minute William Sonoma stops carrying them, is the minute I will sell my Penguin unit and buy another brand like ISI.

If you don't have a local store where you can buy the canisters, watch out because the Soda Stream company is completely useless.

BTW, I buy Torani Italian soda syrups and make Italian sodas at home, which I really like. I also buy natural ones that I find locally at times.

This review was modified by mediahound on July 05 2010 09:09:25 PM

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1/5

posted Sep-28-2009

This delivery company is the worst. Instead of coming to my buildings front door and looking up my name to have me buzz them in (I was home), for 2 days in a row they just drove by my building without even attempting to deliver the package. I witnessed that the driver didn't even get out of the truck.

I had to phone them on several occasions and their customer support was horribly lacking. Further, when I finally confronted the driver about this issue on the third attempt, he was rude, argumentative and totally unprofessional.

I will choose USPS, UPS, or FedEX over this company any day.

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1/5

posted Sep-26-2009

This company was difficult to deal with. I placed an order and they used a really horrible delivery service. They did not use UPSPS, UPS or FedEX but rather some private company that made zero attempt to deliver the item. I had to place numerous phone calls to the delivery company to get the item and it was delayed by 2 days because of the incompetent delivery company.

I returned the item but RoyalMailers took an exorbitant restocking fee and I had to play to ship it back. Never again.

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1/5

posted Sep-26-2009

The are a bit shady because I placed an order and they sent me the wrong thing-not what I ordered. I had to send it back at my cost in order to get a refund.

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