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posted Mar-15-2012 
![Share](javascript:share_rating({"review_body":"Ordered from Kaylx on 03\/15\/2012, my cc was immediately charged for full amount of order. I was notified two days later that they are out of stock on product. Thet also said they did not know when I would receive order as they had no idea when they would have any. I then requested a refund since my needs were more immediate than whenever they get some more. No reply from company. I have since sent three refund requests with no answer from Kalyx. I have since ordered and received product from a reputable company. Do not do business with these folks. Thier customer service is nonexistent. Thier ineptness has cost me over $300.00 and I still have not heard from company.","link":"http:\/\/www.resellerratings.com\/store\/Kalyx\/review\/1349069#comment1349069","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kalyx.jpg","store_name":"Kalyx.com","username":"mdkline65","rating":"1"}, "single");){kind=link}
“Order Number: 56383 placed 3/10/2012
Customer ordered Marshmallow Leaf Cut & Sifted (Althea officinalis) 1 lb
The item was on quality control hold (not out of stock), so we emailed the customer informing him of the short backorder. Customer called us on 3/16 asking for a refund.
We refunded immediately, as we always do, sending the customer this email:
Thank you for your order
Product is in stock, but is on quality control hold
Order cancelled per instruction
Your card has been refunded:
Refund Transaction ID: 4247036621
Payment Method: XXXX4435
Amount: USD (27.88)
Customer Name: Mike Kline
Customer told us to refund the out of stock item, and we did so immediately, and emailed the customer with all the refund details. This customer apparently missed the two refund emails we sent, and then proceeded to get very angry that we did not respond to his refund request, which we did.
A live order status link is sent to the customer immediately on order placement, so had the customer just hit it at anytime, the explanation of the immediate refund would have been online as well, including the refund transaction ID number, which can be cross-referenced with the bank.
So despite the fact that we responded immediately to the customer, who apparently missed our replies, he proceeded to post these untruths on reseller ratings.
Customer told us to refund, and we did so immediately, and emailed the customer with this information with all the refund details, which also appeared online in his order status link.
We answer all customer emails. We never argue with our customers. We always follow their instructions.
Best wishes to all, Dan Russell, ceo, Kalyx.com.”