1/5
posted Aug-09-2012
A few month and a bit ago I ordered a pair of Eames Eiffel chairs from them. Unfortunately due to some other circumstances, I had to cancel these chairs. As per their policy, since they had not shipped, I figured everything was fine. I called the studio looking for the associate I was working with and could not reach her. So instead I called the customer service number on their website to cancel the order. The customer service rep on the phone mentioned that she had contacted the DWR Seattle associate I was working with and that all was well since the items didn't ship yet, it would be cancelled no problem. One week alter, I noticed they put a hold on our card, so I called customer service again and they said the order had no record of any cancellation, but since it still had not shipped yet at that point, they would contact the associate again, as well as the warehouse and cancel for good this time.
Five days later, I come home to see the chairs on my doorstep...and our card charged...again. I immediately called the DWR customer service number and emailed the associate directly as well. The DWR customer service line directs me to work with the associate directly which I try to do. 2 days later I get a mail from the associate saying she'd take care of the return. For 7 days, I don't hear back and don't know what's going on, despite some prompting mails. I call the location again and get ahold of the associate and find out that FedEX has been trying to come to our place the entire week to try and pickup the boxes. I rush home from work and catch the FedEX guy, at which point he tells me the call-tag he has for the return is only for 1 chair, not 2, and thus can't take the second box.
I email the manager of this location voicing my displeasure with their return service and get no reply back. The associate did end up helping with more frequent communication, and I have received a refund for 1 chair and am awaiting the second refund currently.
Granted I didn't buy $10,000 worth of goods, but no reply from the manager is tacky. Overall, high prices for high quality goods, great service when you have questions about products and want to buy, and return service? ....HORRENDOUS.
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posted Aug-09-2012 
![Share](javascript:share_rating({"review_body":"This is my second order with Smart Furniture and I am just as impressed and satisfied as ever. Melanie was wonderful and addressed all of my concerns throughout the order and answered all of my questions promptly. The service was EXCELLENT, the price was great and the shipping was fast and secure. They make it hard to shop for furniture anywhere else. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/Smart_Furniture\/review\/1777457#comment1777457","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Smart_Furniture.jpg","store_name":"Smart Furniture","username":"mcrice","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A few month and a bit ago I ordered a pair of Eames Eiffel chairs from them. Unfortunately due to some other circumstances, I had to cancel these chairs. As per their policy, since they had not shipped, I figured everything was fine. I called the studio looking for the associate I was working with and could not reach her. So instead I called the customer service number on their website to cancel the order. The customer service rep on the phone mentioned that she had contacted the DWR Seattle associate I was working with and that all was well since the items didn\u0027t ship yet, it would be cancelled no problem. One week alter, I noticed they put a hold on our card, so I called customer service again and they said the order had no record of any cancellation, but since it still had not shipped yet at that point, they would contact the associate again, as well as the warehouse and cancel for good this time. <br><br>Five days later, I come home to see the chairs on my doorstep...and our card charged...again. I immediately called the DWR customer service number and emailed the associate directly as well. The DWR customer service line directs me to work with the associate directly which I try to do. 2 days later I get a mail from the associate saying she\u0027d take care of the return. For 7 days, I don\u0027t hear back and don\u0027t know what\u0027s going on, despite some prompting mails. I call the location again and get ahold of the associate and find out that FedEX has been trying to come to our place the entire week to try and pickup the boxes. I rush home from work and catch the FedEX guy, at which point he tells me the call-tag he has for the return is only for 1 chair, not 2, and thus can\u0027t take the second box. <br><br>I email the manager of this location voicing my displeasure with their return service and get no reply back. The associate did end up helping with more frequent communication, and I have received a refund for 1 chair and am awaiting the second refund currently. <br><br>Granted I didn\u0027t buy $10,000 worth of goods, but no reply from the manager is tacky. Overall, high prices for high quality goods, great service when you have questions about products and want to buy, and return service? ....HORRENDOUS. ","link":"http:\/\/www.resellerratings.com\/store\/Design_Within_Reach_11\/review\/1777451#comment1777451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Design_Within_Reach_11.jpg","store_name":"Design Within Reach","username":"mcrice","rating":"1"}, "single");){kind=link}