1/5

posted Oct-24-2011

I purchased a book through Biblio.com and it was not delivered in the time frame they specified (within 2 weeks). On the 15th day I contacted Biblio and they contacted the bookseller- Schwabe Books, AKA "Books from California" in Simi Valley. Both Biblio and Schwabe Books returned my email in a timely manner, and Schwabe asked me to contact them again if it did not arrive "by the middle of the next week". What did arrive 7 days later was a flat piece of cardboard with a shipping label on it. NOT a damaged piece of cardboard which was previously a package, but an undamaged & unopened media mailer with nothing in it. I immediately contacted Biblio and Schwabe and sent 2 photos to Schwabe of what I received instead of the book that I had been billed for. Biblio assured me that my entire purchase price would be refunded, which it was. However, no real explanation was given as to why I received a piece of cardboard instead of the book that I ordered or why it took 3 weeks from receipt of payment to arrive. I guess my real problem is with Schwabe Books which I can't give a low enough score to, but Biblio.com should do a better job of screening their booksellers. This transaction will prevent me from doing business with both of these companies in the future.

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