1/5

posted Nov-15-2011

I recently had to move, and at the new location, there were two providers--AT&T or Verizon. The locals all said that both were pretty bad due to some work on a tower or some such, so I went with Verizon because my friend had a phone, and I could go to the contractless prepaid. When I looked at the coverage maps, it showed both my old place AND my new place as a solid red coverage, meaning digital coverage. However, when I activated the phone in my old place, they told me I was not in a digital area, and to "fully program" my phone I had to drive 45 miles into Tulsa. So I did. However, at my house in the old place, I had to hold my breath right to make a call. I called into Customer Service twice and told them about my problems. They didn't seem to care. Then I went to the new place, where their map clearly shows I have coverage, I had the SAME issue. I made multiple calls to the same number without being able to get through/the call dropping after 1 ring. I told the customer service representative when I got my bill for $375 that, and she said they were all legitimate calls. I said "Even with the crappy service? You can clearly see that they are all 1 minute to the same number." She said "There are a lot more than just 1 minute calls on this bill." I said "I wasn't arguing about those ones. Is there someone else I can talk to about this?" She said that they were all "legitimate calls" and that there was nothing that could be done. In all, I did make a lot of overage calls due to the fact movers and everyone were calling me as I moved 3 states away, but there WERE some that were problems, and I HAD called previously about those problems. Really frustrated. Never again, Verizon. You can take it to you know where. Just really shocked, since everyone I knew that had VW just sang their praises. Wait until they have a problem, they're in for a shock.

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