1/5

posted Mar-09-2009

The worst experience I have had with customer support. I purchased a Sony Camcorder (DCR-SR82) on Aug 1 2007. The Wisetronics also sold me bunch of accessories such as additional battery charger and the battery which I found out I didn't need them in first place because they lied about the battery life that comes with the Camcorder. They also sold me the extended warranty for 2 years. Now after 1 year and a half from the purchase date Wisetroncs tells me that my 2 year warranty has already expired because the begging date of warranty started 8 months before I bought the camcorder (the fiscal year). I have never seen anything so disgusting from any store.

The manager of Wisetronics (Peter) also refused to give me the contact number to the warranty repair company so I can talk to them directly.

Here is who Wisetronics sets a trap for you:
1- They give you a good price on the product on the web search but you cannot purchase it on the web unless you call them.
2- When you call them they force you to buy accessory items which you don't need and that’s how they make up for the compatible price they posted on the web.
3- You won't be getting anyone accountable for the warranty you buy because Wisetronics tell you the warranty is the responsibility of the subcontractor and you won't be able to contact the subcontractor either (vicious circle).
3- Peter (the manager) offered me some store credit with which another chain of traps are set, and secondly the store credit will not fix my camcorder.

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