1/5

posted Nov-07-2002

After noticing a fantastic price on the Olympus 4040 digital camera, I emailed and telephoned Accessory Ave to verify the price and availability. I asked them to verify in writing that the camera was new, and not a reconditioned model. They sent me the email, verifying that it was a "brand new, factory sealed" camera. They managed to sell me a couple of other items, which I wanted to buy anyway. When the camera arrived, the box was plainly marked, "reconditioned". I called to get their explanation, and they told me the camera was new, but that it came to them without an owner's manual. They sent it to the manufacturer, the manual was inserted, and they claimed the law requires the camera to be relabeled as a reconditioned model. They offered me an extended warranty as compensation for the "mistake". False advertising and high pressure salesmen may be the price you pay for a good deal.

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