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mataitonga

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Rating 4/10
2/5

Strange and inconsistent garment sizing!

From the offset I was a bit miffed because it wasn't clear on the website that the prices were in US$ - so I ordered $350 worth of clothing only to see close to $500 NZ$ come out of my account.

The clothing arrived a few weeks later, and it was very nicely packaged in individual zippy bags. Looked nice but REALLY bad for the environment when you consider the excessive amounts of non-recyclable plastic used - personally I could have lived without the individual packaging and would have felt better about damaging the environment less.

One of the items was sent incorrectly - but your customer service team has offered to refund the money for that item and send the correct item. I hope that happens.

I strongly recommend that you provide some guidance on sizing to your customers through your website. Unfortunately only one of the items I ordered for myself actually fits. The other items appear to be made for a much smaller woman, perhaps a woman of Asian origin. I only make that assumption because it appears that the garments are manufactured in China. The "large" size ordered is unsuitable for a European size/shape woman. I'm an average build size 14-16 and if I'd known your clothing was much smaller than normal I would have ordered the extra-large for everything.
For example - the women's "large" t-shirt SKU 1688-JP-QZ21-00023-015 is almost exactly the same size as the matching t-shirt for a 7-8 year old boy. Clearly you wouldn't expect this to be the case.

Hopefully you'll take my feedback on board for future customers, because we've spent a lot of money on matching outfits for all the family, which we can no longer wear to coordinate with each other because one of the family (me) doesn't have an outfit! It's a terrible waste of $500.


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