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marykalchik

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Rating 2/10
1/5

I ordered a pair of boots that were $348.00. When I got them they were damaged so I packed them back in the box . . . I didn't even walk around in them due to the visible damage (a chip on the front right toe by the stitching). I contacted Country Outfitters (CO) and told them the problem and asked how I return the boots. CO said that they would send me a return label by e-mail within 24 hours. CO charges each customer a $5.00 return label charge with the representative did not tell me during my initial call and I never saw mention of this fee when I ordered the boots. Well, I got an e-mail from Acumen Brands with an authorization number and an itemization charging me the return label fee of $5.00 to my dismay, as well as a shocking restocking fee of $52.20, I called CO and discussed this with Allison, a representative, I must say was very courteous and helpful. After checking, Allison said they would credit me with the restocking fee, but would not credit the $5.00 shipping label fee. Joyce, the inspector who checked to damaged boots before sending them out, told Allison and her supervisor that there were scratches on the boot of the boots and that is why they would not credit me the $5.00 shipping label fee. Again, I never wore the boots except to try them on and I never walked in them. Beware if after reading this review that you order anything from this company!!!! These hidden costs for return are outrageous and CO's policies are fraudulent!!!! Word to the wise . . . find boots from a reputable company that will not charge you outrageous fees if you need to return a product, for whatever reason . . . mine just happened to be damaged boots sent from the get go!!!!


Rating 10/10
5/5

I made a mistake when ordering the rug pad and originally set up the shipping to the wrong address. I discovered my mistake and send an e-mail to the company and they responded almost immediately and corrected the shipping information.


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