1/5
posted May-06-2011
I have had a terrible experience with this company that I am still trying to get resolved. I ordered a specific sized mat for a painting that I was going to give as a gift. FIrst they sent the wrong size that was packed in a box that was actually too small for it and kind of bent it. It wasn't the size I needed anyway, so I didn't address the packing issue. Customer service said just keep it and they would send the correct size. The next mat they sent was again the wrong size. They then said they had to check with the warehouse to find out what was wrong. It turns out they did not have the size I ordered, so they offered me a different size. It was smaller than I wanted, but I said okay. So then I get that mat and it's even smaller than they claimed it would be, much too small for what I needed. At that point, after 3 wrong mats I was done so I sent the mats back with a prepaid UPS label they sent (although I had to go to UPS at my own inconvenience). They received it 2 weeks ago and I have yet to get a refund. I also can't reach customer service by phone because of high call volume. It was not an expensive item, but I expect a refund for all the annoyance this has caused (it's been almost 2 months since I originally ordered)
After reading this review I was contacted by Adorama and issued a refund (along with requests to remove or revise my review). I am glad I finally received a refund, but it's disappointing that writing a negative review was the catalyst to receive it. It still stands that my experience was negative; however it is finally resolved.
This review was modified by
marsfire on May 11 2011 09:21:30 AM
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![Share](javascript:share_rating({"review_body":"I have had a terrible experience with this company that I am still trying to get resolved. I ordered a specific sized mat for a painting that I was going to give as a gift. FIrst they sent the wrong size that was packed in a box that was actually too small for it and kind of bent it. It wasn\u0027t the size I needed anyway, so I didn\u0027t address the packing issue. Customer service said just keep it and they would send the correct size. The next mat they sent was again the wrong size. They then said they had to check with the warehouse to find out what was wrong. It turns out they did not have the size I ordered, so they offered me a different size. It was smaller than I wanted, but I said okay. So then I get that mat and it\u0027s even smaller than they claimed it would be, much too small for what I needed. At that point, after 3 wrong mats I was done so I sent the mats back with a prepaid UPS label they sent (although I had to go to UPS at my own inconvenience). They received it 2 weeks ago and I have yet to get a refund. I also can\u0027t reach customer service by phone because of high call volume. It was not an expensive item, but I expect a refund for all the annoyance this has caused (it\u0027s been almost 2 months since I originally ordered)<br>After reading this review I was contacted by Adorama and issued a refund (along with requests to remove or revise my review). I am glad I finally received a refund, but it\u0027s disappointing that writing a negative review was the catalyst to receive it. It still stands that my experience was negative; however it is finally resolved. ","link":"http:\/\/www.resellerratings.com\/store\/Adorama\/review\/752922#comment752922","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Adorama.jpg","store_name":"Adorama","username":"marsfire","rating":"1"}, "single");){kind=link}