5/5

posted May-28-2012

I came here to ResellerRatings to check out Crutchfield before purchasing a Canon DLSR from them. Fair enough time to come back and leave my own positive feedback about them. Great product, great prices, fast delivery and a great service.

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4/5

posted May-28-2012

I had always been delighted with Telephony Depot, great online sales support and after sales tech support. But this time they have won themselves some one stars for their sloppy service.

I bought a Panasonic VOIP desk phone in December. It has a technical problem, I called Panasonic and they denied even acknowledging that the phone exists. I contacted Telephony Depot and they asked a couple of questions, told me they were waiting for input from Panasonic and since then they have just ignored my emails, I have not heard back from them since January.

The Panasonic phone would be great if it worked properly, I probably won't use Telephony Depot again because it sucks being hung out to dry by an online seller that cannot or will not support a product that they sold you.

EDIT: Wow resellerratings.com's merchant member programme works and the response to this review from Telephony Depot was impressive.

The day after writing this review I was contacted by email. I got an apology, an explanation of how the system had failed me and a refund. Thanks to the Telephony Depot team for making this right again.

EDIT AGAIN: I have subsequently upped my star rating of Telephony Depot to reflect their professionally turning around a lumpy and probably embarrassing customer services issue.

This review was modified by markski on May 30 2012 11:59:43 AM

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