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mariaron2

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Wheel did not fit the vehicle that was specified by Parts Geek

I ordered a OE replacement wheel from Parts Geek for my 2000 Saturn LS1 that had a bent wheel . Their web site had shown that the wheel was a direct fit for the 2000 Saturn LS1 and that it was a reconditioned item in new condition. When I received the wheel, I checked the labeling on the box and the wheel, they both showed that the 15" x 6" wheel fits a 2000-05 Saturn and I was confident that the wheel was going to fit the car. I took it to my tire store to have the tire mounted onto the wheel and put onto my car. The tire technician came and said that the wheel would not fit and showed me at the vehicle that the center hole on the wheel was too small to fit the hub (3/8" too small) and that the lug holes spacing were also incorrect (each lug 1/4" too close to the other). When I contacted Parts Geek about the wheel not fitting, they told me that it was my fault for ordering it even though I correctly specified the vehicle that it was to fit and they specified that it would. They do not pay for return shipping which would have cost me $34.68 to return it and I would not get a refund for the shipping to me. The wheel itself originally cost me with shipping $69.93 they would only refund me $56.98 if I spent $34.68 to ship it back. At best, I would have received $22.30 refund and lost $47.63 on this transaction for their mistake. I did not ship it back because they also do not do refund parts that have been installed, my tire was mounted onto the wheel thus the wheel has a couple of marks that resulted from the tire mounting.

theben01's Avatar
posted Sep-12-2017

A rep from PartsGeek, theben01,has responded

“Hello,

We will call or email you today.

Thank you


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