1/5

posted Dec-09-2009

Sure wish I had checked all of the reviews before ordering from Haband. Hands down, they are the WORST company I have ever dealt with unlike their claim of being a conscientious family business.

I ordered a shirt on Nov. 24 -- I needed it by Dec. 4th. I made the mistake of ordering by phone. I asked for expedited shipping -- the order rep kept telling me that for $2 I could have shipping insurance -- not what I wanted or asked for. I even put the it to her like this, "I need the shipping option that will deliver this package to me by Dec. 4th." She said "well, let's place the order and then see what the shipping is." Then, after placing the order, she said "OOps, can't change the order now - you'll have to call customer service." Then she quickly got off the phone without giving me an order confirmation number. I called customer service and as all of you know, you can't talk to a live person -- it only gives the message that due to a high volume of calls, they are currently not accepting any calls, then click, you are disconnected. So, I immediately e-mailed them. Conveniently, they did not respond to my e-mail until after 3 days. I also did go online and order the shirt and selected the expedited shipping option. I did receive the shirt on Dec. 4th. So, what I wanted to do was cancel the first order. Customer Service should have repsonded withing the proper time frame and cancelled my order. The lame e-mail response I got was that they were training more customer service representatives and they were sorry for any inconvenience. I sent them another e-mail that said I expected to be able to return the item and have my shipping refunded both ways -- that would go a longer way to regain my trust than a trite apology. After another couple days, another e-mail from Haband stating that I could return the item if I wished -- no mention of being credited for shipping. Sent another e-mail -- 2 days no response. Got fed up -- called customer service number, click , disconnected because of their supposedly large call volume (I question whether they even have a phone support customer service department.) Called the order line -- told the order rep who answered that I wnated either a corporate number I could call or to speak to her supervisor. She put her supervisor on -- he apologized for my inconveniencea and said it was due to high holiday volume. He did give me a long-distance number to call. The person did answer the phone promptly and instructed me as to how to return the shirt with no charge to me and claimed that I will be refunded the price of the shirt and the original shipping as well. After finding this site, wel, we'll see.

Overall, I was NOT impressed with Haband and I will NEVER order from them again. They really do not value their customers at all. Conscientious family business should be changed to unconscionable, uncaring family business. Very poor!

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