“We made every effort to take care of the customer and spent a considerable amount of time trying to provide the requested information. We had already dispatched the order for which an update was being requested and visually verified the package was no longer at UniqueSquared after checking our shipping dock. We explained that USPS can take several days to update their tracking information, which was why their system did not yet reflect it being in their possession. Once we leave a package in the care of the shipping company, the customer and the team here at UniqueSquared must depend on USPS tracking to monitor the progress of the delivery. As we were unable to reach a resolution with which the customer was completely satisfied, we determined it best to fully refund the customer’s payment after all possible alternatives had been exhausted over the course of numerous LiveChats, phone calls, and emails.”
|Last visit||First visit!|
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