5/5

posted Jul-30-2004

Fast shipping (ordered Friday, arrived Monday). Battery exactly as described and works well. Shipping was spendy for the weight (3 ou. USPS for $6.95), but total still less than all others.

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5/5

posted Jul-10-2005

X10 had the best price I could find on Sennheiser wireless headphones. Ordered from them on a Friday, received the headphones the following Thursday (free shipping).

After using them for less than a week, I decided to return them, as they were cutting out for a second every so often (very annoying). Called to get an RMA, was told it would be emailed to me within 24-48 hours. Two days later, I received the RMA #. It was delivered to them on a Tuesday, my credit card was credited for the entire amount on Thursday (no restocking fee, no charge to reimburse the free shipping). Very good experience.

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5/5

posted Dec-20-2006

Ordered late Sunday night, and all 4 items shipped the following day, arriving just a few days later (luckily I live pretty close). There was a small problem with one of the items, and it was quickly addressed and resolved by a Customer Support staff. All my experiences over the years with Newegg have been efficient and professional.

This review was modified by magpie2 on July 06 2009 10:06:50 AM

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5/5

posted Feb-03-2007

Ordered a hard-to-find 4-pin PWM 120mm fan online on Wednesday. Immediately recieved a confirmation email, and 5 hours later, an email with tracking info. The package arrived 2 days later via Priority Mail. Fan was protected by bubble wrap and arrived safely, and customized as requested. Very good experience; will definitely deal with again when needed.

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1/5

posted Feb-03-2007

I've been buying from buy.com for 10 years (yeah, an old timer). I will not be buying from them again.

I'd read all the bad reports from people, but never understood them. I had never had any problems with buy.com, so why not just keep buying?

Well, it turns out, if you encounter a problem, you are in TROUBLE. Customer service is non-existent. They really do NOT care about you, the customer, at all.

My last 2 orders were unsatisfactory, and I wasn't able to get any help from CS. No responses to emails, and the phone reps act like their job is simply to get you off the phone as quickly as possible.

My most recent problem was a 2gb USB drive, the price of which was artificially jacked up to cover the large rebate amount (allowing buy.com to advertise the product as "free after rebate"). But the manufacturer did not pay the rebate, and buy.com says "sorry, charlie". If you want more details, just google "connect3d rebate" and you'll find them.

This review was modified by magpie2 on July 17 2007 02:18:25 PM

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5/5

posted Feb-09-2007

This was my first order from jab-tech. Had heard some good things about them on SPCR, now I know why. Great prices, and even better customer service. I emailed a pre-sales question, and it was fully answered in just a few hours (with a response from the manufacturer's rep that jab-tech had contacted). Ordered, and got a shipping conf before the end of the day. The order was very well packed, and I got a free LED penlight, too (it really is cool!). But there was a part that I expected that was missing from the sealed manufacturer's carton. Another quick email & response from jab-tech got the manufacturer to send me the missing part. Exceptionally good customer service!

This review was modified by magpie2 on February 09 2007 08:11:19 PM

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5/5

posted Nov-22-2007

I was a bit skeptical, since their price for a Mack warranty was significantly less than B&H. But it came in just 6 days, and they charged a reasonable $2.50 for USPS shipping. (I bought a different Mack warranty from another vendor, and they charged $11 for the USPS shipping -- but QualityDigitalCamera didn't carry that one.)

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5/5

posted Nov-05-2009

Excellent prices and customer service. Ordered contact lenses online, then found a coupon code (should've looked FIRST!). Called up and quickly and easily had my order cancelled. Then re-entered it using the coupon code. Order shipped the same day via USPS. Exactly as ordered. Will definitely try them again.

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5/5

posted May-09-2010

Great deal on a flash drive with an instant rebate. Ordered it one morning, it shipped same day (and arrived the next!). Item exactly as described. Good experience.

This review was modified by magpie2 on May 09 2010 01:39:18 PM

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5/5

posted May-09-2010

Bought a large screen (55") LCD TV from them as my first purchase. A bit scary to get such a large item delivered from out of state. But communication from Beach and their delivery service was excellent. TV arrived as scheduled, and was in perfect condition. Couldn't have been more satisfied with Beach's service, or their pricing (which was the lowest on the internet from reputable sources).

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5/5

posted Dec-18-2010

My first experience using them. Received an email confirmation of the order shortly after placing it, followed by a second email at the end of the day with tracking info. Items received exactly as ordered, and very well packaged.

They had the cheapest price I could find combined with the shipping cost, and performed exactly as I'd want. Overall, an excellent shopping experience.

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5/5

posted Mar-08-2011

They had the best price I could find (including shipping costs), and did everything right. They sent an email after payment, and another after shipping. Shipped quickly, and the order was exactly as described. Would definitely buy from them again.

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5/5

posted Mar-28-2011

I was a bit hesitant to order from them, since there were no reviews online anywhere that I could find. But they turned out to be a great "Mom & Pop" company that highly values customers. I placed an order and then thought I'd mistakenly ordered the wrong item. I called them and spoke to a delightfully nice person who verified that I did order what I had wanted. The order was shipped the same day via USPS Priority Mail and arrived just 2 days later. Exactly as described and shown on the website. And about a week later I received a thank you card in the mail! How wonderful! I have no hesitancy in ordering from them again should the need arise, nor with recommending them fully.

This review was modified by magpie2 on March 28 2011 10:35:40 AM

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5/5

posted Apr-09-2012

I was a bit hesitant to order as I worry about shill reviews when a store has just a handful of reviews. I placed my order for a Mack warranty (they had the lowest price I could find on the web, by about $25), and got a phone call just a few minutes later. I usually don't like that, but in this case it was legitimate. The caller admitted they'd never sold a warranty by itself before (only with a camera purchase) and just wanted to let me know that they were going to ask Mack to make sure it was ok. He was very un-NY like (sorry, don’t mean to generalize, but often NY’ers are very rushed and abrupt), and seemed to genuinely want to be helpful. He called back about an hour later, after receiving a call back from Mack, and said he had verified it was fine and would send the info later in the day. (This was an electronic version of the warranty instead of paper, but still fully transferrable).

So it was a very good experience and I wouldn’t hesitate (next time) to order again.

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5/5

posted Aug-21-2012

I found this company because of a sale that was too hard to pass. On 7/6/12 (Fri), I ordered 4 Corningware items, 7 Pyrex items, and 1 Revere Covered Skillet (all for $95 w/shipping). They shipped items (packaged into four) via FedEx on 7/10 (Tues). They made it easy for me to track the packages by sending one email with one PDF file containing all of the package contents and tracking numbers. Packages arrived as tracking records indicated; one on 7/14 (Sat), and the other three on 7/17 (Tues). They arrived without any problems because they were carefully wrapped and double boxed. I talked with the customer service a couple of times, and they were very courteous and helpful. I will order from them again and recommend them to friends.

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