1/5

posted Mar-19-2013

I ordered an external optical drive on the 13th. It's the 19th, and the order is still "in picking." It's obvious they don't have it, although it wasn't marked out of stock. But they charged my credit card for the item on the 14th -- for that, they're prompt, though they can't provide an ETA for the item! I cancelled the order. I don't have time to mess around with dilettante services like CostCaptain.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jan-09-2013

Great price on MicroSD-USB adapters, and free shipping!

This review was modified by macsrwe on March 24 2013 10:53:46 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jan-02-2013

They shipped promptly and at a good price. I can't critique the product itself because I gave it as a gift.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Dec-20-2012

MacMall had the best price on a cell phone micro memory card. Shipment was prompt and the package arrived in good condition. Can't say anything about how the merchandise actually works, because it was a gift for someone else.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Nov-08-2012

Shipped my drive promptly, and at a fine price. Shipping time was speedy because they are relatively close by me. Could do without the DAILY advertising email though -- which is shame, because if it were weekly or less, I probably wouldn't have unsubscribed.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Mar-10-2012

MCM had a great price on the coax cable staples I was shopping for, and while I was browsing their website I also saw a hot deal on weatherproof outdoor connection boxes and picked up some of those as well. Thanks, MCM!

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Dec-01-2011

These guys are aces. As an internet installer, I need exterior wall pass-thru grommets for CAT-5, in bulk. Everybody else sells these in onesies, twosies, or (at most) ten-packs. Summit had a 100-pack of the same brand and model for the price of anybody else's ten-pack. Way to go!

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Jun-19-2011

Purchased a smoke detector unit from them eleven months ago. Had trouble getting a tracking number from them, which they were quick to blame on my spam filter.

Unit recently went bad, and has a three-year manufacturer warranty. Last time I needed to claim a warranty replacement on this model, the manufacturer told me to go through the dealer, so I attempted to contact Surveillant. Their web form says [sic]: "Using the form below will get you a answer in usually just a few minutes however sometimes it can take up to two full business day for a response," but that's a lie. A week later, no response. They do publish one phone number, but it goes straight to voice mail. I asked them, "Tell me how to get a warranty replacement, or if you don't do that, then just get back to me and tell me you don't do that." No response.

Obviously, they pick and choose who to answer, ignore any request that means they have to do any actual customer service, and they get away with it by ensuring that you never get to talk to an actual human being.

(Addendum: Surveillant's response below is a laugh. My review is clearly accompanied by the notation "Your Order Information: # 200856." How can they say no specific transaction is associated with this comment? And what does "authorized review" mean? What nonsense. I have the right to honestly review a vendor in any forum I choose, whether the vendor likes it or not.)

comment on review | report?

Is this review?… Helpful (3) Cool Share

2/5

posted May-18-2011

Bought a USB cable advertised as suitable for my model cell phone. The cable I got had a plastic boot on the connector that was too wide to fit in the well surrounding the phone jack. The replacement cable they sent had exactly the same boot, plus a loose plug at the cable end that pushed itself right up inside the boot. When I asked for a refund, I got no response until I issued a chargeback with Amazon. It cost me about $5 for the cable and shipping, and I was refunded $1.50 for the cable, despite the fact there is no way this cable was ever going to fit in the phone they advertised it as being for. Not pleased, and will not come back.

Update: Looks like they track these ratings. The very next day they processed a refund for the shipping. So I rate their customer service one notch higher, but given the shoddiness of the products I received, I'll still look elsewhere first.

This review was modified by macsrwe on May 19 2011 04:37:22 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted May-13-2011

I have purchased two Macintosh computers from GainSaver so far, and I have been pleased with the condition and operation of both.

Their pricing model is slapdash -- they quote a lowball stripped-down price and then add features back in for additional money. Most often, the computer never shipped with the tiny memories and hard drives in their basic quote, and sometimes they never shipped without an "extra cost" component that the vendor would have to work hours to remove. The careful buyer can save money by not paying extra for features that will be included anyway.

comment on review | report?

Is this review?… Helpful Cool Share

4/5

posted Feb-23-2011

My most recent order from ChiefValue was very satisfying. They had the lowest price on the item I needed, it was in stock, and I received it faster than I expected. My only disappointment with this company is that products come and go much more than at other sites -- the next time I want this product, they may not have it, or the price may be significantly higher than the competition. If they were consistent in price and availability, I would order from them much more often.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Feb-20-2011

The had the item in stock, they had it at the lowest price, and they really hustled in getting it to me. Yes, I would buy from these folks in the future.

Addendum: subsequent order, same items, same experience. Really happy.

This review was modified by macsrwe on May 18 2011 05:09:11 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Nov-26-2009

Order was shipped promptly and arrived when expected. The Mercury drive was in perfect shape and worked great. I always recommend these drives to clients who want a portable, bus-powered drive that is robust and just works every time. I hope they never discontinue these. Thank you, OWC.

This review was modified by macsrwe on September 04 2010 07:50:40 PM

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Oct-06-2009

Absolutely unreliable company. Tried a simple order of 20 pens at their website on August 11; kept getting the error "Shipping Address State Empty" (it wasn't). Company did not respond to my emails. Phoned them on September 3, expressed concern about possible fly-by-nightitude, was assured that they were a reputable business. Paid for this order via PayPal on September 3, and that was the last I heard from them. They did not respond to emails. They did not respond to phone calls. All calls went to voice mail, which they promised they would return within 24 hours, but they never responded. Finally entered a PayPal dispute and claim with them, and they didn't even bother to respond to PayPal. PayPal refunded my purchase price. There is no way I would ever deal with these people again.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Feb-14-2007

I ordered a Belkin 16-port gigE switch (F5D5141-16) from Superwarehouse last night. It was listed for $93.99 and clearly marked "In stock." This morning, "Adam" writes me, "Unfortunately the item you ordered is back ordered. Our warehouse is expecting these items around the end of March." That's six weeks! The product is still marked "in stock" this morning. Adam continued, "I would like to suggest contacting our sales team that would be more than happy to help in assisting you find a replacement for this item that is in stock." When I did, the response was "We've got other gigabit switches, but nothing in that price range." Sorry, but this is just fraudulent advertising.

This review was modified by macsrwe on February 14 2007 10:59:45 AM

comment on review | report?

Is this review?… Helpful (1) Cool (1) Share