1/5

posted Dec-04-2005

this is a very cut doun version of what realy happened with merconnetthe whole matter was over 4 months one that put me off buying off the internet for a good year!!!!
I bought 2 tvs and a dvd player
very happy with the the tvs until i pluged one of them in. it decided to pop and smoked.
not being an electrician but the transformer
was very light and cheep looking compared to others i have around the house!
i was of coures very woried about this so i informed trading standerds thay gave me all the info i needed on what to say etc.
and thay would get in contact with the uk based company to find out what has gone wrong with the tv.
Funny i sent the tvs and dvd player back
and got a phone call from meconnet to say the tv that poped and smoked was not there.
but there was another lcd tv it was 4 inch that was in working order and was in place of the broken one
thay then tried to blame me for placing the wrong tv in the box. i of course asked who would claim to have a broken tv from your selfs and send a working tv back to you.
after talking to dhl.
i then explained to merconnet that DHL when having to pick up from home locations thay have to check the box to confirm that what we say is in the box is in the box and we are not trying to pull the wool.
the only reason i got my money back is due to the fact i used my credit card and thay took the matter up with merconnet.
god bless credit cards as i would be £350 worse off

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