2/5
posted Apr-16-2012
I ordered a Flightcom 4DX headset from mypilotstore and received poor customer service when the product arrived defective. I'm familiar with the product having owned another Flightcom 4DX since 2000 (and it keeps chugging along great). However, my recent purchase of a new Flightcom 4DX from mypilotstore was disappointing. First, they split my order so that I received the items in two separate shipments. I wasn't informed that they were out-of-stock on one of the items until the other items shipped. I would have ordered directly from Flightcom or elsewhere had I known mypilotstore was out-of-stock. It took an extra two weeks for the backordered item to arrive. Wonderful... because now instead of being able to use the items, I was overseas for two weeks in Bangkok and Sydney for company business.
This past Saturday I flew the first time since receiving all said items and it had been 42 days since my order was placed. Just my luck - the brand new Flightcom 4DX headset had a defective microphone. We tried everything... we turned the squelch all the way down, we tried it in different jacks, and we tried it alongside my other Flightcom 4DX headset. It was obvious that the new headset was a lemon right out of the box. Hey, it happens and I can understand that defective products will slip through the cracks from time to time.
What was surprising, however, was mypilotstore's poor customer service. They simply didn't give a darn. To hell with the fact that they split my order and delayed me. To heck with the fact that I work for Delta. To heck with the fact that I was overseas for two weeks and wasn't able to try this headset until I went flying for the first time just 48 hours ago. To heck with the fact that I had all original packaging, instruction manuals, and hadn't even opened the ear covers. To heck with the fact that I wanted a replacement, NOT a refund. No, mypilotstore didn't care and they weren't going to make it right for me. They were going to pass me down the chain and make me deal with the manufacturer directly for a warranty claim.
No problem. I was at the post office anyway and I could send the package anywhere. But leaning against a "30 day return policy" and management not having the appropriate discretion to acknowledge that they should step in to help their customers out is poor customer service. Why should I ever buy a headset from them ever again? Mypilotstore will take your buck and then pass the buck. I gave them an opportunity to step in, I told them that declining would result in a negative review, and so here it is.
Buyer be warned.
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![Share](javascript:share_rating({"review_body":"I ordered a Flightcom 4DX headset from mypilotstore and received poor customer service when the product arrived defective. I\u0027m familiar with the product having owned another Flightcom 4DX since 2000 (and it keeps chugging along great). However, my recent purchase of a new Flightcom 4DX from mypilotstore was disappointing. First, they split my order so that I received the items in two separate shipments. I wasn\u0027t informed that they were out-of-stock on one of the items until the other items shipped. I would have ordered directly from Flightcom or elsewhere had I known mypilotstore was out-of-stock. It took an extra two weeks for the backordered item to arrive. Wonderful... because now instead of being able to use the items, I was overseas for two weeks in Bangkok and Sydney for company business.<br><br>This past Saturday I flew the first time since receiving all said items and it had been 42 days since my order was placed. Just my luck - the brand new Flightcom 4DX headset had a defective microphone. We tried everything... we turned the squelch all the way down, we tried it in different jacks, and we tried it alongside my other Flightcom 4DX headset. It was obvious that the new headset was a lemon right out of the box. Hey, it happens and I can understand that defective products will slip through the cracks from time to time.<br><br>What was surprising, however, was mypilotstore\u0027s poor customer service. They simply didn\u0027t give a darn. To hell with the fact that they split my order and delayed me. To heck with the fact that I work for Delta. To heck with the fact that I was overseas for two weeks and wasn\u0027t able to try this headset until I went flying for the first time just 48 hours ago. To heck with the fact that I had all original packaging, instruction manuals, and hadn\u0027t even opened the ear covers. To heck with the fact that I wanted a replacement, NOT a refund. No, mypilotstore didn\u0027t care and they weren\u0027t going to make it right for me. They were going to pass me down the chain and make me deal with the manufacturer directly for a warranty claim. <br><br>No problem. I was at the post office anyway and I could send the package anywhere. But leaning against a \u002230 day return policy\u0022 and management not having the appropriate discretion to acknowledge that they should step in to help their customers out is poor customer service. Why should I ever buy a headset from them ever again? Mypilotstore will take your buck and then pass the buck. I gave them an opportunity to step in, I told them that declining would result in a negative review, and so here it is.<br><br>Buyer be warned. ","link":"http:\/\/www.resellerratings.com\/store\/MyPilotStore\/review\/1457859#comment1457859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MyPilotStore.jpg","store_name":"MyPilotStore.com","username":"machkhatib","rating":"2"}, "single");){kind=link}