2/5

posted Jul-04-2008

Order placed for a pair of car tweeters on Wed, 6/11/08.
Credit Card charge shows up on Fri, 6/13/08.
Contacted company via email after hours on Thurs, 6/19/08 as I'd heard nothing other than that the order was processed by this point.
Hear back on Fri, 6/20, that someone was looking into it.
Contacted company again the afternoon of Wed, June 25th, as I'd heard nothing again.
Company replies later that day that they cannot get the product I ordered from their supplier, and would I like a refund or a different product.
Reply before hours the next day, Thursday June 26th, that I would like a refund.
Refund posts to credit card on Monday, June 30.

Company charged for product before shipping -- entirely unacceptable.
Company charged for product they did not have -- fraudulent.
Company charged for product they could not GET -- still fraudulent.
Company replied to emails in a timely fashion, but then refrained from taking any further action until prompted.
Company failed to process "refund" of ghost product the day it was requested.

Now, my previous purchase with them went fine. The product was in stock and shipped in a timely fashion. However, due to their practice of billing for products before they ship, whether or not they have them, I would have to advise anyone to purchase from another company. That they did, in fact, return my money without my having to dispute it, sue them, or file theft charges is a positive.

I expect a little bit more from a reseller than handling easy things well and not violating the law too much (although I can't say whether the practice of billing for a product you can't get is legal or not).

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Dec-29-2006

Attempted to purchase ASUS A8JS from company. Was shipped A9RP -- a product worth aorund $500 less -- instead. (EZ Systems had the same SKU for three different items, and apparently reading the description isn't part of the shipping department's job.) Sales personnel were unreachable and failed to respond to several emails and voicemails I sent to attempt to resolve the issue.
I've requested an RMA, but will be stuck with the wrong product for several days due to the holiday weekend. I expect that I'll need to dispute the charge and possibly sue to get everything straightened out.

DO NOT buy from this company. You might get lucky, but it's not worth the effort if you don't. They are the WORST company I have ever purchased from. I have NEVER had a company spend an entire work day ignoring my attempts to get a problem solved.

***** follow-up, after completion of transaction:
Got a hold of them on Tuesday (my call at around 9:30 their time -- still no contact from them by then). Gave all of the information to the rep I got a hold of, who said he'd call be back an hour later. Two and a half hours later, I email rep asking for an update, and stressing that they have been building up quite a pattern of not responding. Get a response back that was sent shortly after that their listing was a mistake and they didn't have the product in the first place.
They then asked me to use their shipping code to send back the product they did send me USP ground, after which they would credit my card. Ground from Minneapolis to the Fresno area -- in winter. I wrote back letting him know that I'd be sending it out the next day 2nd day (due in part to an email delay beyond their control, it was now too late to send out that day -- and would have been too late to order from another vendor for shipping that day even if the email had arrived promptly), and would only be willing to send it ground after my card had been refunded, as I saw no reason for them to have $1640 of my money for what could be over two weeks. Final email was the next morning agreeing to 2nd day.
As a postlude, when I went to send it and told UPS that it was to be billed to the receiver, they told me it could only be sent 2nd day or overnight if it was being billed that way. I hadn't actually thought they could be shown to be more incompetent.

This review was modified by macgabhain on January 10 2007 11:07:35 PM

comment on review | report?

Is this review?… Helpful Cool Share