5/5
posted Aug-23-2010
We were looking for 2 ‘PERC 4/DC’ cards. xByte prices were competitive and there was history with them when they were This Old Store. We order the cards on Friday, and had them shipped the next business day. They arrived Monday morning as expected. Upon installation one of the cards was defective. I did some rudimentary debugging to try and resolve the issue with no success. I called xByte and spoke with Claudia who directed me to their RMA page on their site and forwarded me to Zack's voicemail. Claudia instructed me to fill out the form even if I left a message for Zack. I did just that.
Within 20 minutes, after filling out the form, I had an email from Zack confirming the replacement product was on its way. Wow! Really? I am not going to have to spend hours on the phone while a call center representative goes through their script refusing to skip any steps? You don't what a credit card number to secure the return of the defective part? Are you saying xByte trusts me? I am actually speaking to a home grown customer service and tech support? xByte has won me over.
xByte stands behind the products they sell. They where prompt, courteous, and professional. I have never had such a positive experience, especially when dealing with RMAs, as I have with xByte. They will be the first place I goto anytime I need purchase any type of hardware for my servers. xByte’s selection, prices, and customer service should be enough to put them on top of your list as well.
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