1/5

posted Jun-02-2008

Hudson Trail Outfitters has problems fulfilling orders and has poor customer service.

My wife and I ordered two pairs of hiking pants for a backpacking trip. According to the Hudson Trail Outfitters website, they are supposed to ship the order within 2 business days and shipping would take 5 business days at most. After 3 business days, I had not received a shipment notification so I called them. The customer service representative could not tell me the status of my order and could not tell me when it would ship. The customer service representative would not change the order to expedited shipping. I asked to speak to the manager, got his voicemail, and left a message. The manager never called me back. The order finally shipped after 4 business days. It was delivered after we left for our backpacking trip. One pair of pants was the wrong color, so they couldn't even fill the order correctly. I emailed them to complain about the poor service, but they never replied. We returned the pants and ended up losing the cost of the shipping both ways. Their website claims "Hudson Trail Outfitters always renders Positively Outrageous Service", but it's obvious they just don't care. I contacted them 4 different times and they never did anything.

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1/5

posted Jun-02-2008

TheBladeShop does not keep their word.

TheBladeShop advertises a "120% Protection Low Price Guarantee!" I needed to buy several Victorinox Swiss Army knives, so I shopped around online. A seller on Amazon had the lowest price for them, but TheBladeShop would have been cheaper with their low price guarantee. I read all of the fine print for their price match, confirmed that all the requirements were met, and called TheBladeShop. The guy was quiet for a while and then he put me on hold. When he came back on the phone, he had made up a new requirement that is not listed on their website (even today). He said the seller on Amazon did not have a phone number where he could call to confirm their inventory. This was nonsense because the number in stock was displayed right on the Amazon webpage. TheBladeShop refused to honor their low price guarantee, so I ordered from the Amazon seller. (I received the Swiss Army knives, so obviously the Amazon seller did have them in stock.)

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1/5

posted Jun-01-2008

Do not use TaxACT. Spammers will get your email address.

I e-filed my tax return using TaxACT. As I do with all companies, I gave TaxACT a unique email address so that I could track what they do with my email address. A few years later, I started receiving spam from many different spammers at that email address. When I complained to TaxACT, they at first denied any responsibility. When I escalated the complaint, provided evidence, and also filed a complaint with TRUSTe, they began stalling. TaxACT then claimed that their "Global Do Not Email List" was stolen through one of their advertising partners. When I asked for the name and contact information of this advertising partner, they ignored me. Whatever the case may be, you should never trust TaxACT with any of your personal information.

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