1/5

posted Jan-04-2012

This review is for Target.com, NOT the Target stores. I just had the WORST experience in my life after ordering a large item on Target.com. The day that I ordered the item, I received the same item from a family member...so I tried to cancel the order that same day. When I called, I was told that I could not cancel the order because it was after the 30 minute window they allow to cancel the order. Come on...who cancels an order 30 minutes or less after they've placed the order?? The item had not even been shipped yet...but I had to wait until UPS delivered the 100lb item before I could return it. I was also told that I could return it in one of two ways: 1)Send it back via UPS, or 2)return it to our local Target store (20 miles away). In the meantime, once the order was shipped, my credit card was immediately charged...big surprise. So I waited for the item to be delivered and decided to return it to my local Target, so that I could get an immediate refund against my credit card (if I returned it by UPS, who knows when or if I'd ever see the refund!). After getting the item up to the customer service desk, the manager tried to wand it in, but the computer would not let her. The message was that this item could not be returned to the store, but had to be shipped back via UPS. I have to say, the manager was extremely helpful..calling 3 different times, and getting the same run-around I was getting. When she handed me the phone, I explained the situation to the supervisor at Target.com and was told 'Sorry, there's nothing I can do for you. No, you can't leave the item at the store...you have to take it home with you and then return it via UPS...oh, well, sorry that you were told incorrect information...too bad so sad...is there anything else I can help you with?'. This same supervisor stated that it says right on the order that it cannot be returned to the store...well, I looked and the only place I could find that statement was on the packing slip...that's the little piece of paper that's attached to the box when it's delivered...after they lied to me and after UPS had delivered the item. And that was that. I had to bring the 100lb item back to my house and now I have to request that UPS pick it up....all this because I was not allowed to cancel the order on an item that hadn't even been pulled off of the shelf yet. FYI, the shipping charges (free for me) were $59.99 each way...$120 that could've been saved by Target.com if they weren't so damned inflexible.

The moral of the story is....NEVER,NEVER,NEVER order anything from Target.com. Their cancellation/return policies are unreasonable, inflexible and archaic...and their customer service is inexcusable. I order alot online, but I don't care if Target.com comes in cheaper than all the other online stores...I would rather spend the extra money than order from Target.com again.

Note: I have always had good luck at the Target stores. The manager I dealt with during this particular transaction was very professional and tried her best to make the customer happy. She told me that they have had alot of trouble with Target.com too.

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