1/5

posted Jun-29-2006
Expedia will take darn good care of you until they charge your credit card. Then, you're on your own. If nothing goes wrong with your order, you will probably be very satisfied. I was, until a week ago when I was informed that one of the flights in my itinerary (a month away) was cancelled. Assuming that since expedia was my travel agent, I called them to reschedule. Long story short, I spent over 7 hours on the phone being told different lies from expedia "customer service" about how Expedia is not the one responsible for changes in the itinerary, that the airline has to change the tickets. I called the airlines (2 of them) and both confirmed that it is the BOOKING AGENT (expedia's) responsibility to reschedule my itinerary, that the airline companies cannot touch my itinerary. And after about 7 hours on the phone with expedia, the last Expedia representative I talked to told me: "You don't need to call the airline, I can fix it right here" and lo-and-behold within 5 minutes my itinerary was fixed, but she refused to reissue me new paper tickets (so in reality I wouldn't be able to fly anyways.)
In the end, I had to personally drive 2 hours to the airport to get my tickets and beg the airline to print me new ones, even though it is once again the booking agent's (expedia's) responsibility.
Search online and you will see how many people went through the exact same hell that I did. I paid well over 2000 dollars for my trip to expedia, and yet they openly REFUSED to do their job as a booking agent, they also openly LIED to me. If you order from expedia, you are playing a dangerous game of Russian roulette. They refused to help a customer in a situation as common as a cancelled flight....that's very frightening.
I will never again take that chance again, and will never again order anything from expedia.