1/5

posted Aug-29-2008

8/22/08- I pre-ordered software from Amazon.com using a gift card. When placing the order there were 2 "Pre-Order" icons. Sadly, I disnt realize one was with Amazon and one was with a "Third Party Seller".

After realizing the order was being processed under Amazon AND Hubbagames (3rd party) I got concerned. I saw that Hubbagames did NOT have a phone number on thier site. I sent 2 emails to cancel the order. One to Amazon and one to Hubbagames. No response from Hubbagames.

I ordered the same software directly from Amazon.com, since I do NOT do online business without a phone number to call (Hubbagames).

I spoke to Amazon's customer service. Your typical foregin call center. Explained that I needed the first order cancelled and the gift card applied to the second order. Trying to get them to understand was hard enough. I was told they cant cancel the order placed with the 3rd party seller. I have to cancel with them. I explained I tried and it hasnt happend. I asked for a contact number for Hubbagames and was told they dont have a phone number. I asked how they do business with a company that does not have a phone #, and was told they are not required to have a phone #. Odd. I thought standards would be higher.

I spoke to a supervisor (Cody B.) and was told he will personally take the 3rd party order placed with a $50 gift card, and apply it to my second order, so I would only be paying $4 and some change, one the oder gets cancelled. I said great, and asked for an e-mail detailing that information. I never recieved that e-mail.

8-29-08- First order through the 3rd party seller has STILL not been canceled. No response from Hubbagames. Called Customer service again. Was told it might take 1-2 weeks to get it the 3rd party order cancelled going through Amazon. Was also told by a new supervisor (Jason), that they will apply the gift card from the 3rd party order to the second order placed directly with Amazon. Again, asked for the e-mail to confirm it. Still nothing.

I will NOT be doing business with Amazon.com again. Their 3rd party sellers are no-name businesses with no contact info. Be VERY careful when ordering with Amazon.com. Make sure you are NOT buying from a 3rd party. And good luck calling customer service. Good luck with understanding them, and them understanding you. Its a call center with no idea of what they are doing. They dont even give out last names so they dont have to take responsability for what they tell you.

There are plenty of other e-tailers out there that DO communicate with the customer. I would suggest trying them first.

comment on review | report?

Is this review?… Helpful (3) Cool Share

5/5

posted May-30-2008

After a previous order about 2 weeks prior, I was confident in placing another order with Jab-Tech.

6-2-08 Placed order. Sent e-mail asking a question about the product ordered.

Got e-mail with answer to my question later that day.

Items order were shipped got the tracking number that day.

5-3-08

Order recieved, packaged nicely and everything included. Caffine mints came with the package this time! Weeeee... Bonus, the part I was questioning worked just like John said in the e-mail.

Again great service. Feel confident placing an order with these guys.

Just an FYI Jab-Tech doesnt solicate good reviews like many other e-tailers, so when you see good reviews be aware they are from very happy customers, and not "bought" reviews.

This review was modified by lokitexas on June 06 2008 06:39:54 AM

comment on review | report?

Is this review?… Helpful Cool (1) Share

4/5

posted Apr-09-2008

4-6-08 Ordered an Abit Motherboard.

4-7-08 Order charged and confirmed.

4-7-08 Recieved tracking number for order.

4-8-08 I got my package and was happy. Opened up the box and noticed the CD was in between the pages of the manual. Noticed the "Factory Sealed" sticker was stuck to the outside of the booklet. The elctro-static plastic around the mobo was NOT sealed. Inspected the Mobo and it was dusty. There was dust on the card slots, and "fuzz" in some of the heat sinks.
This was either sitting out OR had been used. So my trek begins...

1. I called them and spoke with a CSRnamed Arman. He said I can return it and he will send me a new one....but wait...that IP35-E was the LAST one they had. So I need to talk to sales to see if I can get something else. Send me e-mail instruction on how to make an RMA.

2. Transferred to "sales" and spoke to a woman. Explained the situation. She asked if I bought it on "Clearance or Quicksale" I said no. Got transffered.

3. Spoke to Timothy. Not to be mean but had such a horrible Asian accent I couldnt understand 1/2 the stuff he said. He was nice and suggested an Intel board...or an Asus board, because again the last Abit IP35-E was sold to me. I said there is neither that I want because of price and/or features. Come to find out he was giving me personally advice because he is Returns not sales. What?? He tells me I need to talk with "George" who is the CS Manager. He cannot transfer me so I need to call back, but he gave me an ext.

4. Called George. While it was ringing I went to the website to try and order the board again and when placed in my basket and it said there was no more. Ok...just wanted to make sure. Spoke with George and was told thats odd because this Mobo in our system has only 1 sale attached to it...so it SHOULD be new. I assured him wasnt. He said he will talk with his distrubtor becaue they must have sent a used board. Whatever. He asked if I needed a refund. I said no, I need a Mobo. I told him there were no more IP35-E's according to 2 people. He put me on hold for a minute, came back and said he went to the warehouse and did find 1 more. He checked it himself and said it was new. Said he needs to speak with "Marco" who is gone for the day but will get with him first thing in the morning, to get this new Mobo out to me, and get me info on how to send this one back.

So I should be getting a call this morning. I just find it odd that I was shipped a used board and then told by 2 people they had no more...then told they do. I am not going to judge them until this comes to a conclusion.

4-9-08 Spoke with George. Sadly everyone else there is not very helpful. George said he can ship me a new mobo today, and I can send the old one back, but I need to purchase it again, and they will credit me when they get my old one. Called later that day and spoke with a "Khai". Asked him to verify the contents of whats being shipped and when. I got an e-mail

"Please use exactly in a couple of hours

XXX-XXXX

On our website on the website please type in on right hand side ::You
should
be able to track it"

I asked again what the CONTENTS are and got "It has been shipped. Like what my super visor advised YOU (george). "

Wow. Thats not only didnt answer my question, but for a CSR has bad typing and people skills.


4-10-08 Got the new Mobo. It IS new. Looks fine. George sent me what I wanted. Now shipping the old one back for credit.

This review was modified by lokitexas on April 11 2008 08:44:13 AM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jan-07-2007

Petras = Awesome.

Its nice to actually find a pc specialty shop that cares about the customers. Down to earth guys, and know what the heck they are talking about.

I have purchased many PC parts (especially water cooling) from many other online stores, but have never been given the amount of service and quality of Petras.

A hand written note with the order is a simple thing, but it means a LOT to a customer.

I am a Petra's exclusive buyer from now on for my WC gear.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Oct-05-2006

As far as finding what I needed, and the site, it was excellent. I really like the ease of finding things. This will be updated as the process unfolds on my order.

10/3- I called to ask a few questions before I placed my order, had the parts reviewed and confirmed that the parts I oredered were in fact what I needed. I wanted them shipped ASAP and selected 1-2 day delivery. I was told by the person on the phone, that one shipper, USPS (the one I chose) already picked up for that day, and suggested another shipper (Fed-Ex) to get it out that day. Cost is the same I was told. I said sure then...lets do it.

10/4- I looked at the status on the site, and it had the original shipper (USPS) listed and "shipped". Odd, but I figured they got it out with my first choice shipper.
Later on that evening I got an e-mail from Fed-Ex saying my shipment was sent, by ground, and arrival was 10/9. WHAT???

10/6- I called Frozencpu and brought this to their attention. Jeff said it should have been overnighted and not ground shipped. He said they will recall the one sent ground, and overnight me my order so I will have it next day. Even checked to make sure they had the parts. I thanked him.

I will update tomorrow when I get my order, but I am opomistic, and from the care so far, lets hope the follow through is good as well. A company that make things right when they go wrong is what really sets a company apart.

***UPDATE***

10/7 - Recieved my order from FedEx. Frozencpu came through with what they said! Not only did I get my package, but also got a call from Frozencpu to follow up and make sure I got it, and apologize again. Wow...very awesome.

Side note: My package came in a Charmin Box! I thought it was the funniest thing. Someone wrote it is unproffesional...but I really think it adds character. In fact, I am looking forward to my next purchase and what "type" of box it will come in!

All in all, awesome job, and I WILL be ordering again.

This review was modified by lokitexas on October 07 2006 10:15:19 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Sep-30-2006

I can sum up AVADirect with 3 words "True Customer Service". Here is a breakdown of my dealings with this company:

9/20/06- After getting fed up with Ibuypower (after placing my order on 9/15 with them), I found AVADirect. I built a PC similar to the one I ordered. It came out to a little more...but for better and more detailed items. I submitted the order and put a comment on the neat little personal message board that I had a few questions, and for them to call me. That day I got a call from AVADirect, and got my questions answered, and some items changed and upgraded to be more in-tune for what I was wanting the PC for (gaming).

9/21/06- Put a message on the message board asking to upgrade my graphics cards. In no time I was contacted by Cris Mundy to confirm the change, even though they needed to order them, and might delay shipping by 1 day. No prob!

9/22- Was contacted by message board and phone by Alex S. to let me know the case I ordered was on backorder. I could keep it, and delay shipping a bit or they would upgrade me to another case for free. I like the fact I had an option. Went with a new case.

9/25- Got another call from Alex S. letting me know the CPU fan I ordered was out, but there was another one (just a different color) that Alex actually thought looked better in my case. He even put me on hold go make sure with his own eyes that it was there, and even tested it to make sure it was working. Later on I left a message on the board asking if my PC was in assembly yet. Got a message same day from Alex S. letting me know it was in assembly and should be ready to ship out in 2-4 days.

9/29- Left message to confirm my PC was shipping out this day. Got a message from Misha letting me know it was confirmed and tracking # will but up shortly. Also called to ask about ordering a Raptor HD to install myself since the PC was already shipped, and if it would be a good choice for my system. The girl that answered said "I cannot answer that question, but I will transfer you to someone who can. He is on the phone, but leave a message and he will call you back." Left Misha a message. At 5 minutes till 6pm (closing time for AVADirect)on a FRIDAY, Misha called me back to let me know that yes a Raptor HD would work, and he recommended it. Also let me know if I wanted it to get here faster so I could have it when I get my PC, suggested another company to order from if I didnt want to wait. WOW! So not just trying to make a buck, but just wantd to make sure I am happy.

My order is set arrive 10/4, and will update this when package arrives with the actual product build.

All in all, every person, especially Alex and Misha have been top notch. If you want to be treated with priority, appreciated, and feel comfortable about spending money a custom PC, AVADirect has you covered.

I will be ordering from them soon on a multimedia center, and exclusivley on my once a year gaming PC purchases.

***UPDATE***
10/4- PC arrived at on time and on the date told to me over the phone. Box had been beat up. Two gashes on both sides, and this scared me.

The Bad:

It seems the cover of my USB port was broken from the hinges. Also front of case was loose. I couldnt find the screws, and upon further inspection, it seems they forgot to screw them in. And the most upsetting...no case fans.

The Good:

Wire management was top notch. It booted up. Very happy with the PC.

Called AVADirect and talked to Chris. LEt him know the deal. I said I was not going to ship the PC back for a little USB cover, but would like my fans. He said they will send them out with a free game. Thats fine.

Still have the same opinion about them. I do wish they would have more choices in shippers, and do a better job of packaging, but its not horrid. I am bummed about the case fans, and just cant understand how they were forgotten. But better than something major I guess. Hope this helps anyone looking for a custom PC company.

This review was modified by lokitexas on October 04 2006 09:21:32 PM

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Sep-27-2006

Went to Ibuypower.com after remembering how long it took me to get my PC last year from Cyberpower.

Silly me should have looked at this site first.

I ordered a custom gaming PC for almost $1800 (9-14-06). The site was easy to navigate, and the choices clear. Great prices, and nice extras as well. Thats where the good stuff stops.

I called 2 days after I ordered my PC to make sure everything went through. I was told and I DO quote "Yeah...your card is approved. Bye" CLICK. Wow. After a few more days, I called to ask why my card had not been charged, and why it still says processing. Again, the guy I spoke to was rude, in a rush, and lied to me. Said it WAS charged and my "Bank is just slow to update". Funny because I just got of the phone with my bank before I called them. Again, he was in too much of a rush to explain, got irate, and hung up. After another call to make a small change to my PC I was greeted once again with a rushed person eager to get off the phone. Even though I was calling to add more to my order. Thats was the last straw.

I found this site, looked at reviews and ordered a PC from AVADirect.com . Called them to get some questions answered and decided to go with them just because of their customer service. I spent a tad more, but got also got better stuff.

Called Ibuypower to cancel the same day I placed my order with AVADirect. I was asked why, I explained, the guy I spoke with sounded concerned...unfortunatly its too little too late. IF I would have talked to this guy first, I might still have kept my order.

Also...I was charged 59 bucks for cancellation, even though no labor had been done on the PC yet. Just a warning.

comment on review | report?

Is this review?… Helpful (1) Cool Share

5/5

posted Sep-27-2006

8th or 9th purchase from Newegg now...some big some small.

I had an issue with them a while back that was corrected to my santifaction. Not only did they take of that issue (from 06) but it seems they have actually improved that area, so there are no problem anymore. (I wont get into it, but lets say they listen to cumtomer feedback!)

Ok now onto this order. Ordered a PSU today. Did not check the shipping (my fault), and got it for 3 day. Well I did order kind of late, so I called NE to see if the 3 day will reach me (Texas) before the weekend. Maria A. is who I spoke with. She let me know that my order is boxed up, and it "should" reach me by Friday. She then put me on hold, and let me know she was able to change my shipping to 2 day "Just to make sure I get it before the weekend." I asked the price diff, and she let me know it was taken care of!

So another golden example of a great e-tailer. Seems they keep getting better, and like to hear how they improve on an already steller company.

Thanks Maria A., and keep up the good work!

This review was modified by lokitexas on May 20 2008 08:41:18 PM

comment on review | report?

Is this review?… Helpful Cool Share