1/5

posted Jan-08-2005

I called and placed an order for a Canon PowerShot A95 at 9:30AM on 12/17 (I was told that, yes, they were in stock). By 12/22, when I had received neither an email acknowledgement, a tracking number or my order, I called Profeel Customer Service. Had to leave a voicemail requesting them to call me back. I began to get more than a little annoyed & a little worried when they had not called back after several hours (their voicemail message said they would call back within a half an hour.) Late that afternoon I did get a call. The Cust Rep said she thought "all the A95s went out that morning" & I would be able to get a tracking number that evening.

I was still not able to get a tracking number until late the next day showing that the camera was picked up at 4:17 PM on 12/22 by DHL. I FINALLY received my camera about 8:30 AM on 12/27.

Also, the website said to mention their web page for a free gift. Some retailers send some little dodad & others offer items at a discount (which I was hoping for). When I asked about it, the Rep made some comment about people wanting free gifts, that I didn't completely understand, & said she'd make a note. I guess just getting my camera at all was my free gift, because that's all I received.

I made three internet purchases at other retailers later that same day (12/17) and received all of them before Christmas. So I would have to say that I would think twice about ordering from Profeel again, especially if I need the item quickly.

comment on review | report?

Is this review?… Helpful (2) Cool Share

5/5

posted Oct-23-2004

Ordered a Kensington Optical Trackball very late on 10/15 and received comfirmation early on 10/16. Notified at 7:00 A.M. on 10/19 that my order had been shipped and I received it by 10:00 A.M. on 10/20.

Purchase price (including shipping) was one of the lowest I found either on the internet or in store.

Excellent service & excellent price.

This review was modified by lkibat on November 02 2004 07:59:00 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Dec-29-2004

Ordered a SanDisk 512MB CompactFlash Card for $39.00 (& free 2nd day shipping) early Sunday, Dec 19 & received it Dec 22nd.

Great prices.
Great service.

This review was modified by lkibat on December 29 2004 06:01:41 PM

comment on review | report?

Is this review?… Helpful Cool Share