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liudapeng331

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Rating 2/10
1/5

Worst experience buying from marketplace

Purchased a TV from a third party seller in Newegg. The package was lost but the seller refused to replace. Contact Newegg to resolve this issue. Newegg can do nothing actually in this case, what they did is just initialize a email to start communicating with the seller. They don't have a policy to protect their customers, they can't control what the third party seller should do.

Think it again when you buy something from Newegg third parties!

This review was modified by liudapeng331 on January 18 2017 02:45:02 PM

posted Jan-16-2017

A rep from Newegg.com (USA), Darlene-Newegg,has responded

“Hi liudapeng331,

Thank you for your feedback. I apologize that this happened to you. Please check your email when you have a chance to see a reply from us. If you have any questions, please reply to my email.

Thank you,

Darlene (Newegg Support) ”


Rating 8/10
4/5

Finally the problem was resolved. Great!

UPDATED (2/1/2017): Finally I got my money back, and later a customer representative called me to appologize. He offered me buying the TV again with the same promotion, but I had purchased another TV, so I didn't do it. Instead, he gave me $100 coupon for the apology. Now I feel they care their customers.

I purchased a TV from this seller, two weeks later the package was delivered to some wrong address, not even in the correct city. And then I contacted them to send me a replacement. They refused because the TV was out of stock. Two days later, the TV was back to stock, and I asked them to send a replacement again, they refused again. This time they said this is their policy: only refund and I can re-order. There was promotion when I placed the order, but they refused to honor the promotion when I tried to reorder. They left me no choice, only accepted their refund.

This review was modified by liudapeng331 on February 07 2017 12:00:02 AM

Rating 10/10
5/5

Good products with good price!


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