4/5

posted Feb-26-2012

This was my first purchase from ECT. I purchased a Panasonic TC-P65VT30. After placing my order online, I received a phone call which is reasonable for a $2500 purchase. My order online was for the TV ($2444) and the cheapest shipping ($29) for a total of $2473. When they contact me by phone, they disclosed that there was an additional shipping insurance charge of $35.88. Normally, I would have canceled the order right there but I hung on. The first upsell was to the 'White Glove' delivery. Normally I wouldn't, but as my back was in bad shape I went for it. Next was the extended warranty, I did not go for it. There was a problem with my debit card (not ECT's fault) that was a bit of a pain but handled. My delivered cost was $2599. I am in the DC area and the TV arrived the second business day after I placed my ordered. The white glove was worth the additional money. They put the TV where I wanted it, set it up, tested everything and did the initial set up. They were friendly, neat and professional. They gave me plenty of notice with a call the day and an hour before. All in all, I am happy with the purchase. I don't care for the undisclosed insurance charge. I don't mind an upsell as long as it doesn't delay my order and they can take 'no' for an answer which was the case here. I would purchase from ECT again, but would factor in the additional costs when shopping for price.

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5/5

posted Nov-16-2011

Kaehler World WorldTraveler had the lowest price anywhere on my Tumi leather briefcase. The entire transaction was lightening fast and professional. I would absolutely do business with them again.

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5/5

posted Dec-18-2010

I purchased several SATA to IDE power adapters. These particular items were harder to find and Best Byte's prices were the best on the net. Their communication was good and they shipped promptly.

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5/5

posted Mar-15-2010

Prompt delivery and item as advertised. Consistently good experience with ANTOnline.

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5/5

posted Aug-14-2008

Item as advertised at a great price, delivered promptly. Absolutely would do business with them again.

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5/5

posted Apr-02-2008

I had already deleted the email with my invoice number, but I purchased two Xecuter 3 CE's from them on Mar 23rd. I emailed them twice and got prompt replies both times (once on Sunday). They had the chips in stock and shipped the next day. I got an email confirming my order and an email with shipping information including a UPS tracking number. Honestly, nothing phenomenal, just a pleasant online buying experience. What makes them noteworthy is their responsiveness which is above average to excellent and the fact that in comparison to most gaming mod vendors, they are superstars.

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1/5

posted Mar-20-2008

This store is a scam. As others have stated, they advertise products as in stock, charge your card the next day and never ship. They only responded to my email when I threated to go to my attorney general. After more than a month, they credited my card. Don't waste your time or money.

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1/5

posted Jan-07-2008

I placed my order for a 17" monitor/TV on 26 Dec 07. The website said it normally shipped within 24 hours.Keenzo accepted my Paypal payment on 27 Dec. I did not receive any communication acknowledging my order other than the Paypal notice. Several days letter I checked their website and it appeared there was no activity on my order as it still said 'payment accepted'. I posted a message on their website communications form asking if there was a problem. I got no reply. Several days after I placed my order, the status changed to 'sent to warehouse'. I posted another message to their website and got no response. Finally on 4 Jan 08 when the status still said 'sent to warehouse' and I had received no communication from Keenzo I called them. The lady who answered was pleasant. She said there systems were down, but that they would either email me or call me later that day to let me know what was going on. I received no call or email. Before I get the same answer as previous critics, I whitelisted keenzo.com the day after I placed my order. They did not attempt to email me. On 7 Jan 08 their website showed the status as 'cancelled by manufacturer'. I checked to see if they had refunded my payment. They had not. I called again and the lady who answered said I would receive a refund within 20 minutes. Within 6-7 hours, I had a refund. My problems 1) They listed an item as in stock that was not available, 2) They charged me before they even checked to see if they could fulfill my order, 3) They did not acknowledge my order or respond to two messages, 4) They said they would email or call me and didn't, and 5) They cancelled my order and still did not contact me and did not refund my money until I called them. Bottom line, I would not attempt to do business with Keenzo again. It is only a good deal if you get what you order in a timely fashion. This is the worst online purchasing experience I have had in years and I make several hundred online purchases a year. Keenzo did not attempt to contact me, ever. I whitelisted their address and I check my blocked mail several times a day. The number on my order has voicemail. If they say otherwise, you should also question their honesty.

Follow-up. The motto seems to be "Keenzo where the customer is always inept or unreasonable." I have no problem with their response other than to note that their online communications systems had no replies of any kind when I called them to request a refund. More than a week after my initial message was posted to their system. Excite even as a free service has a 'safe list' to which @keenzo.com was added. If so many ISP's are blocking Keenzo's email, they might want to reconsider their emailing practices or get a new ISP. Out of 100's of online purchases a year, their's is the only email not getting through. Bottom line is that if they had dedicated the level of attention to my order that they devoted to their many explanatory responses, they would have more satisfied customers. I understand that items go out of stock, I don't understand that it took a phone call from me to figure out the item was out of stock and another phone call from me to get a refund. Those are the facts.

This review was modified by lingenfr on January 08 2008 03:45:16 PM

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5/5

posted Jan-06-2005

Great purchasing experience. Fast communication, quality product, quick delivery. A1

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