“Very good selection of products and speedy shipping. However, they (along with Amazon) NEEDS to learn a thing or two about packing their boxes for shipping. I ordered a rather expensive, and fragile handbag to use for this summer. I was horrified when I received the package that there was NO packing paper or air bubbles inside to protect the product. The bag came to me completely damaged and unusable. I immediately packed the box safely and shipped it back to them. It took about 7 days to reach them via UPS. Customer service has been generous and nice, but I have yet to receive my refund.
I have finally received a confirmation email about my refund this morning. I will continue to recommend this site to others and I will shop here again, but not for purses. Unless I'm positive it will hold up being tossed around in an empty box. Great merchant, I highly recommend you give them a shot! Four stars. :)”
This review was modified by lilblubird3 on April 04 2012 07:22:50 AM
“DOWN WITH TOYS N JOYS! We should band together and close this place DOWN! It's a scam!! They are out there to fraud everyone who is unfortunate to step into their website/retail store! STAY AWAY, don't tell me we didn't warn you!
“This site is utter perfection. I can rave about them all day, they are simply amazing. Customer service is always there when you need them, their selection is just drop dead gorgeous, easy return policy, fast shipping + perfect packaging, etc. The website itself is very beautifully designed too, and very easy to navigate. I visit here almost everyday just to drool over their awesome stuff. I heart them and will continue to shop with them forever. I love Shopbop!”
“Awesome, awesome site. Great selection of tech accessories for almost every device out there. A beautiful website with vibrant and colorful stock pictures, great descriptions and easy checkout process, too. They also ship very fast. My last order was made during the weekend so they were off on Sat/Sun even for USPS shipments. But nevertheless they immediately processed the order and shipped it on Monday and got it on Wednesday and I was very pleased with the product. I dealt with them before when I bought a case for my iPhone 4 last year or so. My latest purchase for my 4Gen iPod Touch came in beautiful condition and with all the pretty packaging, too. I was surprised it was packaged in a box and not some flimsy bubble envelope. The packaging was good too!
My only gripe is their shipping fees can be a bit expensive, even for something as lightweight as a iPhone/iPod case. They have "First Class" listed on their shipping FAQs but it's not available on checkout, which I find kind of annoying. Priority costs under $7 which is a bit expensive for something that can be shipped at under $3 instead. Nevertheless I will continue to shop with them and recommend them to others. Love GT!”