4/5

posted Apr-03-2012
Very good selection of products and speedy shipping. However, they (along with Amazon) NEEDS to learn a thing or two about packing their boxes for shipping. I ordered a rather expensive, and fragile handbag to use for this summer. I was horrified when I received the package that there was NO packing paper or air bubbles inside to protect the product. The bag came to me completely damaged and unusable. I immediately packed the box safely and shipped it back to them. It took about 7 days to reach them via UPS. Customer service has been generous and nice, but I have yet to receive my refund.
Edit 4.4.12
I have finally received a confirmation email about my refund this morning. I will continue to recommend this site to others and I will shop here again, but not for purses. Unless I'm positive it will hold up being tossed around in an empty box. Great merchant, I highly recommend you give them a shot! Four stars. :)

This review was modified by
lilblubird3 on April 04 2012 07:22:50 AM