1/5

posted Sep-06-2007

Despite extensive description of the item on the Amazon’s page, wrong item was sent. Customer support is awful!!! VERY unfriendly and confrontational! The woman CSR belongs working for a city welfare office where her talents would most certainly be welcomed as a definitive ball-buster! Rude, accusational, and anything but customer oriented!

They boast about that “…like everything in life, 1% of people are unhappy - no matter how hard you try to help.” They did not try “hard” to help. When I contacted them about my order containing potentially wrong item, not because I placed a wrong order – but because they screwed up, the CSR told me to wait for the package, open it and see what they shipped. When I tried to ask for if the shipping charges will be refunded, she told me to take it up with Amazon, because that is who “I paid”!

Their replies are insulting and insinuate that it is the customer who is at fault for ANTOline’s mistake!

Will never consider purchasing anything from this reseller, even with potentially lower price. The run around and horrible customer service is just not worth the headache.

comment on review | report?

Is this review?… Helpful (1) Cool Share

1/5

posted Dec-18-2004

Very Disappointed!!!

I placed an order for an Ipod and a portable 7” LCD player on Monday. Come Wednesday the status still showed as “processing”. I called Buy.com and they told me that it will be another 24 to 72 hours before it ships. That’s almost a week after placing an order. I did not like that response and cancelled the order on line and confirmed cancellation with a telephone call to their customer disservice. They assured me that the order is cancelled and nothing will be mailed. I then placed an order with Ecost.com for the identical item, and Ecost.com shipped out the items within 12 hours!!!

Come Friday I receive an email from Buy.com that my orders have shipped. I called them up and demanded that they either divert shipment or send out postage paid mailers to me. They refused to do either, stating that once the order is cancelled they have 7 to 9 business days to actually process the cancellation. What kind of BS is that?

I can see now why their ratings are heading for the freezing point. I will NEVER shop with them again. Good prices or not, they are not worth a few dollars and a huge headache.

comment on review | report?

Is this review?… Helpful (2) Cool Share

5/5

posted Dec-18-2004

Good prices and fast shipping. No headaches. Would use again.

comment on review | report?

Is this review?… Helpful Cool (1) Share

1/5

posted Oct-06-2004

Placed an order on a camera, and received an email confirmation for the total price plus shipping. Also, was asked in the email to phone in to confirm the purchase.

When called it in, I was told that the “actual” price is $200 more, because of some obscure coupon on the camera, which expired last month and the price has not been updated. Salesman still tried to push me to get the camera saying that it is still “a good price”.

Can you say: “bait-and-switch”? At least when it comes to the price!!!

STAY AWAY FROM THESE RIPOFF ARTISTS!!!

comment on review | report?

Is this review?… Helpful Cool Share