1/5
posted Jun-24-2008
I am sure the experience I have to share will not come as a surprise, as I believe that it represents this company’s standard operating procedures, rather than an isolated incident. I was shopping online for to products I had researched and wanted to purchase. I wanted to purchase both items from the same place if possible. As I searched online, I was attracted to this company by its excellent advertised pricing on the items I wished to purchase. Since the company was linked to reputable sites, I decided to place an order. Yesterday, when attempting to track my order, there was a message to call to confirm the order. What the message should have said was "call to be blindsided by a commissioned salesperson who wants to 'build the ticket'”. The phone connection kept dropping out during the conversation and by the end of the phone call, I had no idea what actually would be shipping to me. I do know my bill was now over $300.00 more than my original order was suppose to be. I am sure that person will be rewarded for doing such a fine job. After I hung up, I decided to do what I should have done before I decided to do business with Millennium. I checked them out on this ratings site. After doing so, I decided to cancel my order. Of course, I could not do so right then, because to cancel an order you have to wait until Customer Service (in this case “customer service” is grounds for false advertising) hours which are listed on their site as 9:00 AM to 5:00 PM EST. When I called the next day at 9:00 AM, I was told the department was not open until 10:00 AM. I called back after 10:00 AM, was placed on hold for 20 minutes until I talked briefly to someone who did not give his name. When I said I wanted to cancel my order I was sent to a voice mail box to leave a message with my sales representative. I am now waiting for a phone call I am sure will not come until after my “cancelled” order ships. They have created another dissatisfied customer. I take some comfort in seeing I am not alone.
36,422 stores
1,204,506 reviews
5723 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Member Since
![Share](javascript:share_rating({"review_body":"I am sure the experience I have to share will not come as a surprise, as I believe that it represents this company\u2019s standard operating procedures, rather than an isolated incident. I was shopping online for to products I had researched and wanted to purchase. I wanted to purchase both items from the same place if possible. As I searched online, I was attracted to this company by its excellent advertised pricing on the items I wished to purchase. Since the company was linked to reputable sites, I decided to place an order. Yesterday, when attempting to track my order, there was a message to call to confirm the order. What the message should have said was \u0022call to be blindsided by a commissioned salesperson who wants to \u0027build the ticket\u0027\u201d. The phone connection kept dropping out during the conversation and by the end of the phone call, I had no idea what actually would be shipping to me. I do know my bill was now over $300.00 more than my original order was suppose to be. I am sure that person will be rewarded for doing such a fine job. After I hung up, I decided to do what I should have done before I decided to do business with Millennium. I checked them out on this ratings site. After doing so, I decided to cancel my order. Of course, I could not do so right then, because to cancel an order you have to wait until Customer Service (in this case \u201ccustomer service\u201d is grounds for false advertising) hours which are listed on their site as 9:00 AM to 5:00 PM EST. When I called the next day at 9:00 AM, I was told the department was not open until 10:00 AM. I called back after 10:00 AM, was placed on hold for 20 minutes until I talked briefly to someone who did not give his name. When I said I wanted to cancel my order I was sent to a voice mail box to leave a message with my sales representative. I am now waiting for a phone call I am sure will not come until after my \u201ccancelled\u201d order ships. They have created another dissatisfied customer. I take some comfort in seeing I am not alone. <br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/Millennium_Camera\/comment\/389005#comment389005","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Millennium_Camera.jpg","store_name":"Millennium Camera","username":"lesson learned","rating":"1"}, "single");){kind=link}