1/5

posted Jan-26-2011

I ordered 3 books for my son on Jan. 18. After 2 days with no notification, I logged on and noticed that one of the books was "not available." So I emailed them and told them to ship the other 2 books out right away without waiting for the third one. IN the meantime, they had charged me the entire amount of the order.
Another 2 days. I looked online and the order was STILL sitting (Jan. 24). I called and was on hold for 30 minutes (!), finally talked with someone, told her what to do (cancel the third book and send the other 2 and credit my account for the cancelled book).
So I checked in yesterday and STILL nothing. ARG. I called and was on hold for 20 minutes this time and INSISTED that they ship the 2 books out THAT DAY and credit my account for the cancelled book.
Looked online today and they sent the books out - NOT expedited, which is what I asked for (and paid for!), but by snail mail (USPS).
Meanwhile, my son is having to borrow a book to get through the class.
Guess who I'm calling again tomorrow?

DO NOT DO BUSINESS WITH THIS COMPANY, WHICH IS ALSO KNOWN AS ECAMPUS.COM
They are UNRELIABLE WITH HORRIBLE CUSTOMER SERVICE.

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5/5

posted Dec-18-2004

Had to return first memory chip because it was bad; however customer service responded very quickly and I had a new chip for my IBM notebook within a couple days! Works like a champ. Very happy!

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