1/5

posted Oct-25-2004

My order was processed promptly, unfortunately when the parcel arrived it did not contain the item I ordered. I emailed without response so I phoned and was told to send the item back recorded delivery and they would refund the original cost and the return postage. Several weeks later when my credit card statement made it clear that there was no refund I emailed again, several times, all without any response. I am now taking the matter to my credit card company and the Trading Standards Office.

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1/5

posted Aug-15-2002

Orderind and delivery were efficient enough. Even the returns process seemed OK until they claimed that the box arrived without the goods!
The dabs.com order status page indicated that the goods had arrived and had been sent for testing but when I asked for my refund they were slow to respond (typically two weeks to reply to email) and refused to iniate the appropriate investigations with the courier company.

I am still trying to get them to sort out the mess (but they are not at all helpful), I have now published my story at http://www.severnvalleygroup.co.uk/dabscom.html to try to get them to respond.

I am not likely to use dabs.com again!

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