1/5
posted Feb-21-2012
The product: Microsoft Natural Ergonomic Desktop 7000, two keys did not work, and the light on the keyboard didn't function. Called to return same day I first used the product, was told by two different people they had no more available, I could get a refund, or swap for another product - and pay the difference if it was a higher priced product. They have 8 more of the exact model product available, but at a higher price. Received information to return the product, was told I had to pay the shipping - as the product is defective, I wasn't thrilled as I have to do that if I send it to Microsoft themselves. Contacted Microsoft directly and am returining the product to them instead, and getting the replacement from them. Will not order from CompuVest again.
2/21/12 - Today I received a follow-up response from Compuvest offering to send a return shipping label and a refund in a very well written and professional response. Unfotunately, offering it now is too late, I've already returned the product to Microsoft - they received it, and have shipped the new one to me already. Had Compuvest's response come within even a few days of when I sent my complaint, it would have reached me in time, but a few weeks is too late. Thank you, though, for your response.
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![Share](javascript:share_rating({"review_body":"The product: Microsoft Natural Ergonomic Desktop 7000, two keys did not work, and the light on the keyboard didn\u0027t function. Called to return same day I first used the product, was told by two different people they had no more available, I could get a refund, or swap for another product - and pay the difference if it was a higher priced product. They have 8 more of the exact model product available, but at a higher price. Received information to return the product, was told I had to pay the shipping - as the product is defective, I wasn\u0027t thrilled as I have to do that if I send it to Microsoft themselves. Contacted Microsoft directly and am returining the product to them instead, and getting the replacement from them. Will not order from CompuVest again.<br><br>2\/21\/12 - Today I received a follow-up response from Compuvest offering to send a return shipping label and a refund in a very well written and professional response. Unfotunately, offering it now is too late, I\u0027ve already returned the product to Microsoft - they received it, and have shipped the new one to me already. Had Compuvest\u0027s response come within even a few days of when I sent my complaint, it would have reached me in time, but a few weeks is too late. Thank you, though, for your response.","link":"http:\/\/www.resellerratings.com\/store\/CompuVest\/comment\/1277059#comment1277059","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CompuVest.jpg","store_name":"CompuVest","username":"lahamblin","rating":"1"}, "single");){kind=link}
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