1/5

posted Aug-19-2008

Fri, Aug 8: I made an order for 2 R4 cards for Nintendo DS as well as two leather cases. Both items were shown as in stock and 'ships in 24 hours'. It was late friday night so I expected my order to be shipped out by Monday or Tuesday. The ship method was Canadapost Xpresspost which is 1-3 days so the package was supposed to have been delivered mid week if on time, but any time that week was fine with me.

Wed, Aug 13: No email with tracking number yet. I emailed to ask if my order has been shipped. I recieve a reply within 2-3 hours saying my order has been shipped already with a Canadapost tracking number. On the tracking page it says "Order has been submitted electronically" I called Canada post to clarify and this means that a shipping slip has been printed by the company but they have yet to physically bring the package to a post office or mailbox to ship out. The estimated date of delivery shown on the tracking page shows the 13th (that same day). But they package has not even left divineo's hands

Thur-Sun, Aug 14 - 17: I email back and forth with divineo. First they tell me my order has been shipped. When I tell them I called Canadapost for help, they say they don't know where the package is and they'll find out by Monday.

I didn't want to be rude, nor difficult, regardless of the numerous negative reviews and forum posts I discovered about this business, so I just said if it's been backordered at least let me know if it's coming eventually. They replied saying that if my package indeed hasn't been shipped out, there will be nothing to ship me now because the items I ordered are now on preorder.

Mon, Aug 18: I recieve an email telling me that my order has been cancelled and my payment is going to be refunded onto my Visa within 7 days.

Thanks alot Divineo. If I'm not credited within 7 business days I'm filing for a chargeback.

Consumers should be wary about dealing with this company. The reviews I've found seem to be 50/50 in terms of good and bad. They don't necessarily take your order and run away with your money, but it seems they don't keep the stock status on their webpage up to date. Then, if you order something they don't have any or enough of, they don't inform you unless you hassle them about it. Other customers have just waited for their orders and have waited up to 2 or more months when the website boasts quick shipping and delivery. Customers who are lucky enough to have picked something they actually have in stock, though, have recieved their orders fairly quickly.

Seems that the staff also have poor manners. After reading many of the reviews in which customers got frustrated or angry, and seeing that they eventually got ignored or their orders cancelled without notice, I took care to be very nice in my emails. Even as far as apologizing if I appeared to be difficult in anyway because I'm just worried about my shipment. I recieved not so much as a 'SOrry' for my troubles. Just a "It won't be shipped anyway, it's on pre-order" and "Your order has been cancelled and refunded"

Anyway. As soon as I got word from Divineo that I was going to get a refund I quickly placed an order at realhotstuff.com for the same R4 ds cards. I ordered yesterday afternoon. This morning I recieved a tracking number and the fedex page says the package is going to the delivered tomorrow by noon. Sounds good to me.

I'm never shopping at divineo again, nor would I recommend it to anyone. If you do recieve your order on time, it's a stroke of luck. It's too bad though. I really did like those leather cases they had.

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