5/5
posted Dec-31-2009
*******UPDATE***********GREAT NEWS********
1/6/10
Guitar Hero Store has 100% REDEEMED itself!!! I have talked to a wonderful customer service rep and awesome manager and they explained that they were virtually shut down after Christmas and that they had very limited customer support staff. They have been absolutely wonderful in resolving my issue. In the end they have demonstrated excellent customer service.
As many others have stated they have excellent prices and very fast shipping.
**UPDATE**
1/4/10 - I appreicate the response to this negative review, but the problem is that I have tried to contact your customer service number and e-mail with absolutely NO response. You have responded below with "please contact us and we will have someone follow up on this right away". Please advise how I can actually speak to a live person. I have spent many hours since last Monday, 12/28 through today, 1/4, holding on your phone line. I have also sent two e-mails practically begging for someone to call me. This is what happens: I select the option to talk to someone, the recorded message is ALWAYS the same, no matter what time of day, "Your call is important to us, we are currently experiencing high call volumes, etc." Then it reverts back to the main menu automatically. Please see my two e-mails and please have someone call me ASAP. Thank you.
________________________________________________
I am extremely frustrated regarding the lack of customer service from Guitar Hero Store! I have tried calling many many times in the last four days without ever speaking to a person. It is just continous recordings and I am convinced that there is not a customer service department. This was a gift from Santa and my daugher is very upset. I also submitted an online request days ago with no response. I was looking forward to ordering many more items from here, but I will not without any customer service. I have NEVER written a negative review about any company in my entire life and am sorry to do so now.
BUYER BEWARE!!! NO CUSTOMER SERVICE!
This review was modified by
ktreliving on January 06 2010 08:37:11 AM
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![Share](javascript:share_rating({"review_body":"*******UPDATE***********GREAT NEWS********<br>1\/6\/10<br>Guitar Hero Store has 100% REDEEMED itself!!! I have talked to a wonderful customer service rep and awesome manager and they explained that they were virtually shut down after Christmas and that they had very limited customer support staff. They have been absolutely wonderful in resolving my issue. In the end they have demonstrated excellent customer service. <br>As many others have stated they have excellent prices and very fast shipping.<br><br><br>**UPDATE**<br>1\/4\/10 - I appreicate the response to this negative review, but the problem is that I have tried to contact your customer service number and e-mail with absolutely NO response. You have responded below with \u0022please contact us and we will have someone follow up on this right away\u0022. Please advise how I can actually speak to a live person. I have spent many hours since last Monday, 12\/28 through today, 1\/4, holding on your phone line. I have also sent two e-mails practically begging for someone to call me. This is what happens: I select the option to talk to someone, the recorded message is ALWAYS the same, no matter what time of day, \u0022Your call is important to us, we are currently experiencing high call volumes, etc.\u0022 Then it reverts back to the main menu automatically. Please see my two e-mails and please have someone call me ASAP. Thank you.<br>________________________________________________<br>I am extremely frustrated regarding the lack of customer service from Guitar Hero Store! I have tried calling many many times in the last four days without ever speaking to a person. It is just continous recordings and I am convinced that there is not a customer service department. This was a gift from Santa and my daugher is very upset. I also submitted an online request days ago with no response. I was looking forward to ordering many more items from here, but I will not without any customer service. I have NEVER written a negative review about any company in my entire life and am sorry to do so now.<br><br>BUYER BEWARE!!! NO CUSTOMER SERVICE!","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/528012#comment528012","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"ktreliving","rating":"5"}, "single");){kind=link}
“We are sorry to hear of the experience you had with the order. Please contact us and we will have someone follow up on this right away.”