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ktinbc2014

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Rating 2/10
1/5

Customer service ****

My son ordered a pair of shorts on clearance at a decent price online. He put the charge on my debit card. Oakley sent him an email saying they would arrive in 10 business days and charged my account as a pending item. Then the charge fell off. No notice was sent explaining why the charge dropped off. My son tried to find out what the problem was, no answer. We suspected maybe the shorts no longer available. A week later, another charge from Oakley and another email saying 10 days delivery. A couple days later the charge fell off, no notice. And then a week later, same thing happened, charge on my bank account-no shorts. So I called Oakley and cancelled the order and asked why we were not informed of the lack of shorts. The stupid girl at "customer service" didn't know why we didn't get a notice or why I keep getting charged. But she told me the order has been cancelled. Well, guess what? Then charged my account again! So I called again, and after being on hold for 20 minutes, another stupid girl says she didn't see notes that my order was previously cancelled. But "for sure" my order is cancelled now. WHAT THE HELL KIND OF COMPANY IS THIS? DO NOT EVER ORDER ANYTHING FROM OAKLEY.


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