ksuperman - User Profile page at ResellerRatings

The Reviews

All Customer Reviews (3)

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Brookstone

1/5

posted May-02-2013

Very poor service!!! Non-existent customer service. Reminds me of Jomashop.com. I ordered a foot massager. I only received a confirmation that the order was placed and then silence...I waited a week to ask for an order update and again SILENCE...Then I e-mailed them after finding out that my funds were withdrawn from my account, to see if it was delivered...again SILENCE. After, three attempts and no answer. I wanted a refund because I didn't know what was going on with the service or product. I needed to know the delivery status because I have three office business locations and I wanted to be able to schedule my day to pick up my order at one of the locations but NO SHIPPING UPDATE OR CONFIRMATION!!! I e-mailed customer service and REPLY AGAIN! I must've e-mailed them 5 times with no success or reply. If you want to buy a product and need service or shipping confirmation good luck! And their products are overpriced!

Jomashop

1/5

posted Apr-10-2013

WORST CUSTOMER SERVICE!!! If you need help or have problems with your watch forget about it. Customer service is non-existant! The watch I ordered was not as described. I wanted to return it and it took several days to receive an RMA and then asked for shipping label, only to hear several days later again that they did not offer. So to save myself the hassle, I asked for a partial refund, if I decided to keep it and again, a week goes by and no answer, so I called only to be turned down. The whole time the lady on the other end kept telling me she couldn't hear me, even though I rasing my voice for her to hear me. The whole office in my building could hear our conversation clearly. They're obviously deaf.