1/5
posted Jul-26-2012
I ordered a "New" Yamaha RX-V371BL 5.1-Channel AV Receiver from Discounts Jungle and have experienced some problems. First I noticed the remote looked used and didn't work, I figured it might have been defective so I took it upon myself to send it to Yamaha ($10 for shipping) and they quickly sent me a replacement that did work. Now it has been almost 50 days of me owning the product and I just got a subwoofer. When I went to plug the subwoofer into the subwoofer input on the back of the receiver I noticed that the RCA input had a broken pin from a RCA cable stuck inside. I have never used the subwoofer input so I know that this "new" receiver I bought has been used. It is well past the 30 day replacement period and now I have a previously used receiver and now I cant use my subwoofer because the previous owners broke a RCA pin inside the input. After emailing the company they requested that I call them so I did. After my first call they said they would replace the product if I paid both shipping to and from there location. This shipping would cost me almost $80 and I refused so they told me they would call me back. 24 hours later and no response so I called them; now they agreed to pay shipping to me but I would still need to pay shipping to them. I refused because I believe that when a company makes a mistake the customer should not be penalized for there error. The customer service was slow, rude, and not helpful.
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![Share](javascript:share_rating({"review_body":"I ordered a \u0022New\u0022 Yamaha RX-V371BL 5.1-Channel AV Receiver from Discounts Jungle and have experienced some problems. First I noticed the remote looked used and didn\u0027t work, I figured it might have been defective so I took it upon myself to send it to Yamaha ($10 for shipping) and they quickly sent me a replacement that did work. Now it has been almost 50 days of me owning the product and I just got a subwoofer. When I went to plug the subwoofer into the subwoofer input on the back of the receiver I noticed that the RCA input had a broken pin from a RCA cable stuck inside. I have never used the subwoofer input so I know that this \u0022new\u0022 receiver I bought has been used. It is well past the 30 day replacement period and now I have a previously used receiver and now I cant use my subwoofer because the previous owners broke a RCA pin inside the input. After emailing the company they requested that I call them so I did. After my first call they said they would replace the product if I paid both shipping to and from there location. This shipping would cost me almost $80 and I refused so they told me they would call me back. 24 hours later and no response so I called them; now they agreed to pay shipping to me but I would still need to pay shipping to them. I refused because I believe that when a company makes a mistake the customer should not be penalized for there error. The customer service was slow, rude, and not helpful. ","link":"http:\/\/www.resellerratings.com\/store\/Discount_Jungle\/review\/1746600#comment1746600","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Discount_Jungle.jpg","store_name":"Discount Jungle","username":"krolfson","rating":"1"}, "single");){kind=link}