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krisch73

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  • Email reviewer
  • Rating 2/10
    1/5

    Website doesn't state which shipping service. It's UPS. It would have been nice to know since I try to have everything sent to my PO Box, especially since I live in the desert.

    CS emailed to rectify the situation. Nathalie called, explained that they would refund the order that will never arrive, and replace the order. Computers were down, will call back the next day. Guess what never happened? Yeah, that phone call.

    I'll just go back to purchasing from NaturalNutritionals. I've never had problems with them.

    pureformulas's Avatar
    posted Aug-17-2011

    pureformulas
    PureFormulas.com rep has responded

    “krisch73, I apologize for any inconvenience this may have caused you. Someone from customer service should be contacting you today. Don't worry you're in good hands.”


  • Email reviewer
  • Rating 10/10
    5/5

    Really good prices. Shipped ultra quick! I ordered on Thanksgiving, and got a shipment notice the following day.


  • Email reviewer
  • Rating 2/10
    1/5

    Ships whatever in the heck they feel like. Product shipped definitely not what I ordered. Had to dicker over the return.


  • Email reviewer
  • Rating 2/10
    1/5

    Website doesn't state which shipping service. It's UPS. It would have been nice to know since I try to have everything sent to my PO Box, especially since I live in the desert.

    CS emailed to rectify the situation. Nathalie called, explained that they would refund the order that will never arrive, and replace the order. Computers were down, will call back the next day. Guess what never happened? Yeah, that phone call.

    I'll just go back to purchasing from NaturalNutritionals. I've never had problems with them.

    pureformulas's Avatar
    posted Aug-17-2011

    pureformulas
    PureFormulas.com rep has responded

    “krisch73, I apologize for any inconvenience this may have caused you. Someone from customer service should be contacting you today. Don't worry you're in good hands.”


  • Email reviewer
  • Rating 10/10
    5/5

    Really good prices. Shipped ultra quick! I ordered on Thanksgiving, and got a shipment notice the following day.


  • Email reviewer
  • Rating 2/10
    1/5

    Ships whatever in the heck they feel like. Product shipped definitely not what I ordered. Had to dicker over the return.


  • Email reviewer
  • Rating 2/10
    1/5

    Website doesn't state which shipping service. It's UPS. It would have been nice to know since I try to have everything sent to my PO Box, especially since I live in the desert.

    CS emailed to rectify the situation. Nathalie called, explained that they would refund the order that will never arrive, and replace the order. Computers were down, will call back the next day. Guess what never happened? Yeah, that phone call.

    I'll just go back to purchasing from NaturalNutritionals. I've never had problems with them.

    pureformulas's Avatar
    posted Aug-17-2011

    pureformulas
    PureFormulas.com rep has responded

    “krisch73, I apologize for any inconvenience this may have caused you. Someone from customer service should be contacting you today. Don't worry you're in good hands.”


  • Email reviewer
  • Rating 10/10
    5/5

    Really good prices. Shipped ultra quick! I ordered on Thanksgiving, and got a shipment notice the following day.


  • Email reviewer
  • Rating 2/10
    1/5

    Ships whatever in the heck they feel like. Product shipped definitely not what I ordered. Had to dicker over the return.


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