1/5
posted Apr-02-2012
Ordered a stock from them a week ago (website said they have 3 in stock). Within a minute I get notifications in my e-mail that they've put a hold on my money. All seems to be going well.
I get an email a few hours later saying the item is not in stock so my order has been canceled a voided. Fair enough, though I'm not sure why it said it was in stock in the first place. I write them back saying I hope I get my money back just as fast as the hold was placed on it. I get very short responses saying, among other thins, you will get your money back in 1-2 days.
3 days later the "pending" charge in my bank actually posts. I write them back and get short/rude responses saying things like "We did what we had to do". How does this explain the situation? Does that mean I'm getting my money back or not?
5 days later I am still looking at my bank statement, and no charges are pending/posted from FEDtactical saying I'm getting my money back.
I tried ordering the same stock from another company who also ended up not having it in stock. They were EXTREMELY helpful and nice about explaining the situation. They were also able to immediately refund my money... why can't FEDtacical do the same? Why is it 5 days later and I still don't have my money back!?
Will not do business with them again.
*Update - in response to FEDtactical reply*
-I've contacted my bank (Chase) and talked with several representatives who checked to make sure there wasn't something on their end. There is NO indication on their end that you've refund my money.
I'm going to make one more attempt to contact this retailer. If it something on their end and someone didn't do something right, then that's fine. If not, I've been advised by Chase to file a fraud complaint, which I fully intent on doing.
And yes, you obviously have a long line of good reviews. But someone has dropped the ball here on some level. All I'm asking is you fix the problem and refund my money.
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![Share](javascript:share_rating({"review_body":"Ordered a stock from them a week ago (website said they have 3 in stock). Within a minute I get notifications in my e-mail that they\u0027ve put a hold on my money. All seems to be going well.<br><br>I get an email a few hours later saying the item is not in stock so my order has been canceled a voided. Fair enough, though I\u0027m not sure why it said it was in stock in the first place. I write them back saying I hope I get my money back just as fast as the hold was placed on it. I get very short responses saying, among other thins, you will get your money back in 1-2 days.<br><br>3 days later the \u0022pending\u0022 charge in my bank actually posts. I write them back and get short\/rude responses saying things like \u0022We did what we had to do\u0022. How does this explain the situation? Does that mean I\u0027m getting my money back or not?<br><br>5 days later I am still looking at my bank statement, and no charges are pending\/posted from FEDtactical saying I\u0027m getting my money back.<br><br>I tried ordering the same stock from another company who also ended up not having it in stock. They were EXTREMELY helpful and nice about explaining the situation. They were also able to immediately refund my money... why can\u0027t FEDtacical do the same? Why is it 5 days later and I still don\u0027t have my money back!?<br><br>Will not do business with them again.<br><br><br>*Update - in response to FEDtactical reply*<br>-I\u0027ve contacted my bank (Chase) and talked with several representatives who checked to make sure there wasn\u0027t something on their end. There is NO indication on their end that you\u0027ve refund my money. <br><br>I\u0027m going to make one more attempt to contact this retailer. If it something on their end and someone didn\u0027t do something right, then that\u0027s fine. If not, I\u0027ve been advised by Chase to file a fraud complaint, which I fully intent on doing.<br><br>And yes, you obviously have a long line of good reviews. But someone has dropped the ball here on some level. All I\u0027m asking is you fix the problem and refund my money.","link":"http:\/\/www.resellerratings.com\/store\/Fedtacticaldirect_com\/review\/1409049#comment1409049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fedtacticaldirect_com.jpg","store_name":"Fedtacticaldirect.com","username":"kraiford12","rating":"1"}, "single");){kind=link}
“We update our inventory every 1 hour but unfortunately one (1) previous (store order) bought our remaining stock. We sent the customer a prompt e-mail explaining the situation and because the transaction "settled" we could not VOID it. We issued the refund literally 2 hours after he initially ordered. It settled the next day. I'm not sure why his bank took so long to post back to his card but that is something he should question his bank about. We work hard to provide top level service at great prices and our collective reviews continue to showcase this. I think anyone looking at the context of this review would see the situation and understand.
** Per customer's revision to review we have also e-mailed the customer full details on the credit being issued as we stated above. Transaction #, batch, etc. Everything was/is correct on our side. We called our Merchant provider and they CONFIRMED credit was posted.”