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59,641 stores1,811,857 reviews Over 250,000 shoppers online now
1/5
posted Jul-20-2012 
posted Aug-13-2012“Hi,
We are sorry that the service you received was not as expected. One of our mission statements internally is to provide our customers the best customer service possible. While this is not an excuse, during the time of your order we had a huge influx of orders that caused back orders of product and a wait directly to the manufacturer which in turned caused your orders such a delay in processing. We made great attempts to contact each and every customer affected by this and are sorry to hear that you were not contacted in a respectable time frame. Please contact me at your earliest convenience at nutrasupport@nutrasource.com and I will be more than happy to help you in any way possible - we would like to resolve this for you. Again we apologize for the inconvenience.
Paula L.
Customer Service
www.nutrasource.com
1-800-874-7413”
 Total Reviews | 4 |
 Helpful Reviews | |
 Forum Posts | 0 |
| Homepage | |
| Member Since | 28-Nov-11 |
| Last visit | First visit! |
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| Barnes and Noble | |
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This review was modified by 
![Share](javascript:share_rating({"review_body":"I originally bought a nook simple touch and it stopped working within a week so i had it exchanged through warranty. Even though i bought the nook new they gave me a used one. I let that pass and decided to go with the exchange. They told me to bring my power adapter back and they didnt give me a new one. I called them up and i got a customer service rep tried to tell me that the nook doesn\u0027t come with a power adapter and that my warranty had expired even though i bought the nook a week ago. I spent an hour on the phone even though all they had to do was send me a new one. Then the \u0022new\u0022 nook i got under warranty was also a defective one. I call them up again and they sent me a new one and they said i would get a confirmation email with instructions how to send it back. They never did and i emailed them and they never responded. Now they will bill my credit card even though they sent me no information on how to send my old nook back. These are the most incompetent but of folks i\u0027ve ever had to deal with. Worst customer service ever. ","link":"http:\/\/www.resellerratings.com\/store\/Barnes_and_Noble\/review\/2143069#comment2143069","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Barnes_and_Noble.jpg","store_name":"Barnes and Noble","username":"kp21","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order came on time. This retailer has a good selection of products to choose from. Good transaction. ","link":"http:\/\/www.resellerratings.com\/store\/Vitacost\/review\/1776425#comment1776425","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitacost.jpg","store_name":"Vitacost","username":"kp21","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t bother with this store. They will never ship your order. I order some items from them and they didn\u0027t ship for a week so i emailed them and they don\u0027t respond until 3 days later. They tell me that they will ship by the end of the following week. I was very disappointed since they have a 48 hour guarantee but i let that pass. Still they didn\u0027t do that either so eventually i got fed up an canceled the order. Worst customer service ever. They lie about what stock they have and when they run out they don\u0027t even send a courtesy email to let you know. ","link":"http:\/\/www.resellerratings.com\/store\/Nutrasource_12\/review\/1732346#comment1732346","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nutrasource_12.jpg","store_name":"Nutrasource","username":"kp21","rating":"1"}, "single");){kind=link}
“I am sincerely sorry that you received your products in less than acceptable condition. It is our goal to provide your products in a manner that you would select them from a physical store so we’re happy to offer a replacement or refund for the items you received in this state. Please contact me at your earliest convenience at customerservicevc@vitacost.com and I will be more than happy to issue a replacement or refund – whichever you decide. Thanks so much in advance for allowing me to help!
Catherine C.
Social Media Marketing
Vitacost.com
1-800-793-2601”