1/5
posted Jul-05-2007
AVOID THIS COMPANY AT ALL COSTS. They advertise as having items "in stock", bill your credit card, and then provide excuses when the item can't be shipped. This happened to me twice. The first time I had ordered a CD with them through Half.com. When the disk did not arrive I contacted them repeatedly by email and was given a number of excuses regarding the delays in processing the order. By the time I realized they weren’t going to be able to deliver, I had gone past the deadline for disputing the charge. Based on that experience, I would not have ordered from them again. However, I recently placed an order from Tower.com, not knowing that Caiman.com had bought the domain. I ordered an "In Stock" item from the website, and when the item did not show up I was told variously that "the item is on back order and will ship next week", "the item will ship tomorrow", and "the item had not yet been obtained from their distributors and could take several more weeks". After that last excuse I cancelled that portion of the order, and immediately received an email saying that the refund would be completed in 72 hours. After nearly two weeks the credit had not been posted to my credit card. When I called Tower.com they told me the refund would take 6 to 8 weeks to process. Since waiting that long would effectively cause me to forfeit the chance to dispute the charge, I have contacted my credit card company to alert them of the disputed charge. At this point I am awaiting resolution. Based on my experiences and other posted online comments, I believe that Caiman willingly engages in deceptive business practices, and urge others to avoid Caiman.com and Tower.com at all costs.
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posted Jul-05-2007 
![Share](javascript:share_rating({"review_body":"AVOID THIS COMPANY AT ALL COSTS. The old TowerRecords.com that used to provide excellent service is as dead as the brick-and-mortar retail store chain that closed last year. The Tower.com domain was recently purchased by Caiman.com, which I believe willfully enagages in deceptive business practices. They advertise as having items \u0022in stock\u0022, bill your credit card, and then provide excuses when the item can\u0027t be shipped. This happened to me twice. The first time I had ordered a CD with Caiman through Half.com. When the disk did not arrive I contacted them repeatedly by email and was given a number of excuses regarding the delays in processing the order. By the time I realized they weren\u2019t going to be able to deliver, I had gone past the deadline for disputing the charge. Based on that experience, I would not have ordered from them again. However, I recently placed an order from Tower.com, not knowing that Caiman.com had bought the domain. I ordered an \u0022In Stock\u0022 item from the website, and when the item did not show up I was told variously that \u0022the item is on back order and will ship next week\u0022, \u0022the item will ship tomorrow\u0022, and \u0022the item had not yet been obtained from their distributors and could take several more weeks\u0022. After that last excuse I cancelled that portion of the order, and immediately received an email saying that the refund would be completed in 72 hours. After nearly two weeks the credit had not been posted to my credit card. When I called Tower.com they told me the refund would take 6 to 8 weeks to process. Since waiting that long would effectively cause me to forfeit the chance to dispute the charge, I have contacted my credit card company to alert them of the disputed charge. At this point I am awaiting resolution. Based on my experiences and other posted online comments, I urge others to avoid Caiman.com and Tower.com at all costs.","link":"http:\/\/www.resellerratings.com\/store\/Tower_Records\/comment\/323418#comment323418","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tower_Records.jpg","store_name":"Tower Records","username":"koyaanisqatsi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AVOID THIS COMPANY AT ALL COSTS. They advertise as having items \u0022in stock\u0022, bill your credit card, and then provide excuses when the item can\u0027t be shipped. This happened to me twice. The first time I had ordered a CD with them through Half.com. When the disk did not arrive I contacted them repeatedly by email and was given a number of excuses regarding the delays in processing the order. By the time I realized they weren\u2019t going to be able to deliver, I had gone past the deadline for disputing the charge. Based on that experience, I would not have ordered from them again. However, I recently placed an order from Tower.com, not knowing that Caiman.com had bought the domain. I ordered an \u0022In Stock\u0022 item from the website, and when the item did not show up I was told variously that \u0022the item is on back order and will ship next week\u0022, \u0022the item will ship tomorrow\u0022, and \u0022the item had not yet been obtained from their distributors and could take several more weeks\u0022. After that last excuse I cancelled that portion of the order, and immediately received an email saying that the refund would be completed in 72 hours. After nearly two weeks the credit had not been posted to my credit card. When I called Tower.com they told me the refund would take 6 to 8 weeks to process. Since waiting that long would effectively cause me to forfeit the chance to dispute the charge, I have contacted my credit card company to alert them of the disputed charge. At this point I am awaiting resolution. Based on my experiences and other posted online comments, I believe that Caiman willingly engages in deceptive business practices, and urge others to avoid Caiman.com and Tower.com at all costs.","link":"http:\/\/www.resellerratings.com\/store\/Caiman\/comment\/323416#comment323416","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Caiman.jpg","store_name":"Caiman.com","username":"koyaanisqatsi","rating":"1"}, "single");){kind=link}