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konkrete

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  • Rating 2/10
    1/5

    Just a weird company with horrible customer service. I placed an order using my Paypal debit Mastercard, which I have never had a single problem with on any other site...for years. After placing the order, I get a voicemail from a CDW sales rep saying there's a problem with my order and will I call him. I call the person who left the message and had to leave voicemail. No call back. Called again a few times, emailed. Nothing. Called customer service. She puts me on hold, then the guy who called me to begin with picks up. He tells me they don't accept anything with Paypal on it. A Paypal Mastercard. Really? Well, I won't bore you with the rest of the story. Suffice it to say that I tried to use my bank debit Mastercard. He said the order would ship that day. But that did not work. Talked to a couple more people there today and finally gave up. Told them to cancel the order. What a waste of time. (And now, having zero confidence in CDW, how can I be sure my order is actually cancelled? There's still a preauthorization on my bank card, which I hope goes away.)

    I do not understand how a business can function like this. I bought from them because they are local in the Chicago area, had stock on a hard to find item and had a good online price. I have honestly never had an experience like this with any other company. Do they want business or not? How can they possibly survive when competing against places like Amazon? Now, reading all the other reviews, I really wonder how they are in business at all.

    Their site is pretty nice and the appearance is totally reputable. But that's where it stops. Stay away!

    This review was modified by konkrete on April 13 2012 07:12:20 PM

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