1/5

posted Mar-29-2011

NEVER EVER sony again. Horrible laptop & horrible customer service.
i purchased a laptop 2 month ago and never open the box till last Friday. After turning on the laptop it only worked for 4 hours and broke down. According to Best Buy Technical Service it is a Motherboard problem & probably laptop was already broken when i purchased it. Sony's customer service is sending me a empty box to send it back to the repair center. I paid full price for broken laptop & now i am getting refurbished laptop. i am leaving the US in 25 days and try give them Europe address They told me they cant ship to Europe & they cant promise to fix it in 25 days. How about i pay $250 more and get a new laptop from sony store because i don't have time? But no they cant do that also.
I wrote a complain letter & got a US phone number to call for solving the problem. When i call this was the respond "i am trying to help you out we are sending you a box i don't understand why are you still complaining. No we cant ship to Europe give us one of your friends address they can ship it to you.

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