1/5

posted Dec-16-2010

This was such a horrible experience. My boyfriend and I made reservations for a room for 1 night. When I made the reservation I assumed if our plans had changed it would be no big deal, it was a Thursday, there would be no reason they would be booked or anything. I was wrong.
I called customer service to see if we could switch days, the woman refused to let me speak to a supervisor and refused to allow us to switch days.
I called the hotel to see if it would be an issue to switch nights, and they explained that if it were up to them it wouldn't be an issue, however since we went through priceline we had to deal with them in order to switch nights, but they were not booked.
I called priceline again and they still would not allow me to switch nights. I exchanged words with the customer service woman.
Horrible experience, it was an awful day. It ruined our vacation. Don't use them.

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