1/5
posted May-29-2010
My orginal internet order with Total Pro Digital was for a Nikon d90 and a 18 - 200 VR Nikor lens, $1048, free shipping. TPD emailed back that I needed to call them to complete the order. This seemed awkward. On the phone with Alex my order was slowly turned toward another 'DEAL' -- the NIKON d5000 camera and a Sigma lens and I was given a break on pro quality filters, rapid battery charger and a 8GB pro memory card -- a bargain kit for $1399. When I hesitated to ok it -- he 'threw in' free expedited shipping and insurance. Alex said he was a professional photographer and seemed knowledgable on what my projected needs would be regarding this purchse. I deferred to that and ok'd the order. I was going to use American Express but he couldn't accept that(even though AE logo is on their website). The charge was put through using a Visa.
As soon as I got off the phone I started checking on what this bargain kit really entailed and began feeling that I had just experienced a bait and switch. The camera and lens were much cheaper than my original order and I was being sent (supposedly) $299 pro filters,a $250 pro memory card and a pro battery/charger. When I tried to check on these exact items I could not because I was never sent an itemized copy of the $1399 camera kit purchase -- not mailed nor emailed. Neither was there any record of my purchase in my account on the Total Pro Digital website.
Red flags were flying everywhere.
TPD website states Internet customers must contact TPD "BY PHONE ONLY". But phone calls do not provide written proof or confirmation of any transaction. The more I thought about these things, the more I felt uncomfortable having purchased anything from TPD.
By the time the shipment arrived (one week), I decided not to open it. I brought the unopened package to the local UPS store for return shipment and used the same method as was shipped to me -- UPS 5 - 7days ground, $18.95. It was shipped from Brooklyn. (from what I understand in other complaints they used to work out of New Jersey)
I sent TDP an email explaining my refusal of the package and their lack of professionalism. I also informed my credit card company of the situation and the returned package. Visa put the purchase in dispute and will investigate.
Now, after reading other buyer's experiences with TPD, I see the pattern (and same thing with Primo Cameras).
Thanks to all of you other buyers for posting your 'shady' experiences. Hopefully we'll be able to stop others from using these sites.
This review was modified by
kirkwork on May 30 2010 07:20:31 AM
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![Share](javascript:share_rating({"review_body":"My orginal internet order with Total Pro Digital was for a Nikon d90 and a 18 - 200 VR Nikor lens, $1048, free shipping. TPD emailed back that I needed to call them to complete the order. This seemed awkward. On the phone with Alex my order was slowly turned toward another \u0027DEAL\u0027 -- the NIKON d5000 camera and a Sigma lens and I was given a break on pro quality filters, rapid battery charger and a 8GB pro memory card -- a bargain kit for $1399. When I hesitated to ok it -- he \u0027threw in\u0027 free expedited shipping and insurance. Alex said he was a professional photographer and seemed knowledgable on what my projected needs would be regarding this purchse. I deferred to that and ok\u0027d the order. I was going to use American Express but he couldn\u0027t accept that(even though AE logo is on their website). The charge was put through using a Visa. <br><br>As soon as I got off the phone I started checking on what this bargain kit really entailed and began feeling that I had just experienced a bait and switch. The camera and lens were much cheaper than my original order and I was being sent (supposedly) $299 pro filters,a $250 pro memory card and a pro battery\/charger. When I tried to check on these exact items I could not because I was never sent an itemized copy of the $1399 camera kit purchase -- not mailed nor emailed. Neither was there any record of my purchase in my account on the Total Pro Digital website. <br><br>Red flags were flying everywhere. <br><br>TPD website states Internet customers must contact TPD \u0022BY PHONE ONLY\u0022. But phone calls do not provide written proof or confirmation of any transaction. The more I thought about these things, the more I felt uncomfortable having purchased anything from TPD.<br> <br>By the time the shipment arrived (one week), I decided not to open it. I brought the unopened package to the local UPS store for return shipment and used the same method as was shipped to me -- UPS 5 - 7days ground, $18.95. It was shipped from Brooklyn. (from what I understand in other complaints they used to work out of New Jersey)<br><br>I sent TDP an email explaining my refusal of the package and their lack of professionalism. I also informed my credit card company of the situation and the returned package. Visa put the purchase in dispute and will investigate. <br><br>Now, after reading other buyer\u0027s experiences with TPD, I see the pattern (and same thing with Primo Cameras). <br><br>Thanks to all of you other buyers for posting your \u0027shady\u0027 experiences. Hopefully we\u0027ll be able to stop others from using these sites.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Total_Pro_Digital\/review\/572229#comment572229","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Total_Pro_Digital.jpg","store_name":"Total Pro Digital\r\n","username":"kirkwork","rating":"1"}, "single");){kind=link}