1/5

posted Jun-28-2011

I placed an order on 6-23 and by 6-27 I had not seen or heard anything so I called for a tracking number. They told me that my payment had been processed and my item would be shipping out that day and then I would get a tracking number by email. On 6-28 no email had been received so I called again and this time they say sorry, but we back ordered your item and it will be another two weeks. I asked them why they told me the day before that it was being shipped? He said "they just ran out of stock...I don't know". I asked to cancel my order and they said that was fine but still have not gotten my money back so I will have to file a dispute with Paypal now too! Don't be fooled by low prices, they don’t have stock of and will not tell you that you’re not getting it unless you call multiple times... Overall I'm very dissatisfied and will not be purchasing from them again.

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1/5

posted Feb-24-2010

This company is very unprofessional and completely uninterested in taking care of the customer. I ordered a Denon receiver on a Thursday and started checking the website for a tracking number or update. When I saw no change after a few days I called and the representative gave me an excuse that they had closed early and something else had happened on Friday and that the 'ware house' had not shipped them the item yet. So I said you sold me an item you had no stock of and he said 'well, I took it off the site after your order'. I asked how long it would take to get from the warehouse to them and he said he didn't know and could not find out. I gave them a few more days, now a week later and the same rep said he still had no idea when the item was even going to reach them just to start shipping to me. I asked if when it arrived they would expedite the shipping for all the trouble and he said NO flat out they would not do that. So I canceled my order and got a confirmation email. Luckily they had waited so long that the hold had expired on my bank account and had not been processed. I would advise you look else where and do not get sucked in by low prices; it’s not worth all this hassle. I will not be purchasing from them ever again.

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5/5

posted Dec-05-2008

The company is very helpful and quick to reply with technical advice if needed. They shipped fast and the product worked very well. I'm very pleased and would definitely recommend them to anyone looking for these types of high quality products or under taking a lapping project.

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