1/5

posted Feb-20-2004

I'm finally glad to be able to submit a review on this company. My experience with them is not recent, but it was horrible enough for me to want to write this so long after the fact. This company uses a sort of bait-and-switch tactic, and then pressures customers into buying overpriced accessories. Here's what happened to me:

I ordered a Nikon Coolpix 4500 from them on the Web, because the price was the best I could find. I called two days later to check on the order. They had not processed it. The sales person started *really* pushing accessories for the camera. He lied, telling me that the memory card and battery that came with the camera were inadequate. Because I was inexperienced with these kinds of tactics and the blatant dishonesty, I allowed myself to be talked into buying an "extended life" battery (I later found out that there was no such thing, and that the 80 dollars they charged me for it was more than twice what it would have cost me at any local department store.) and a memory card (also priced well above what was readily available almost anywhere. Moreover, these items were described as being "on sale at a special discount."

After WEEKS of going back and forth with my order on the phone--never reaching anyone who could give me any real answers, and often reaching a really unprofessional dimwit who KEPT TRYING TO SELL ME MORE ACCESSORIES, EVEN THOUGH THE PREMISE OF MY CALL WAS TO COMPLAIN ABOUT NOT HAVING RECEIVED THE ONES I ORDERED, I finally got a package. With the wrong battery in it.

More phone calls. I sent the battery back, and my replacement came in a few weeks. It was out of the package, and had clearly been used, perhaps in a demo model. This rechargeable "extended life" battery was completely dead within a month.

These people were unprofessional and dishonest. I would NEVER order from them again.

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