1/5

posted Nov-30-2011

This company is a scam. I placed an order for a product on sale at a price of $534. The order went through. Then, about 6 hours later I got an email stating the order was cancelled because the item was not available. I checked the website and the item was still showing "in stock", but now with a price of $799. I called and was told the item is not in stock. I asked if they could just leave the order there and send the item when it comes in stock. They said yes, but I would need to re-order, at the $799 price. Stay away from this company!

***UPDATE*** After getting an email stating they tried to call me (which they did not), I replied with a message similar to the above complaint. A few hours later I received a call from the operations manager. Finally, someone who wanted to help me. He listened to my complaint. Gave me the lower price. And is going to rush ship it as soon as it comes in. I will give a final update after I actually get the TV, but it looks like the management cares about the customers.

***UPDATE*** 6 Days later and still has not shipped.
***UPDATE*** 3 Weeks later and still has not shipped. Scam!!

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