1/5
posted Dec-03-2009
We hired Doug with the understanding that he was to put forth a complete solution, hardware, software, and support to ensure that we get our new "server" system up and running, apparenty, all I bought was hardware and that in of itself contributes nothing to addressing our requirements let alone the needs of our company, as discussed with Doug and LanLabs.
As a small business we must rely upon the knowledge and experience of the consulting firms we select to do business with, as we are not IT people we can do no more than set forth our "wants" as related to how we perceive technology improving the efficiency of our business and again, rely upon the guidance of so called IT Professionals, such as Doug, the owner of LanLabs; Unfortunately, I am quite disappionted in Doug and LanLabs and their lack of understanding or interest in our requirements or "wants" LanLabs may very well have the capability to "build" gaming computers but it is obviously that they lack the knowledge and/or experience to address the needs of a business more so as relates to a network.
On a final note, be aware of their pricing policies, as LanLabs apparently, does not "charge" for the extensive amount of work required to set-up a server, particularly, the IT administration set-up; this I've now learned as a result of cancelling the balance of our "order" almost 20 days after we were quoted to have our "system" up and running, and now being told that we are responsible for the cancellation and restocking charges related to the cancellation. Unfortunately, Doug has chosen to threaten to sue us for the monies he believes is due him despite us having nothing more than some useless hardware of which we have paid for, in leiu of seeking an amicable solution.
36,422 stores
1,204,506 reviews
5696 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Member Since
![Share](javascript:share_rating({"review_body":"We hired Doug with the understanding that he was to put forth a complete solution, hardware, software, and support to ensure that we get our new \u0022server\u0022 system up and running, apparenty, all I bought was hardware and that in of itself contributes nothing to addressing our requirements let alone the needs of our company, as discussed with Doug and LanLabs. <br><br>As a small business we must rely upon the knowledge and experience of the consulting firms we select to do business with, as we are not IT people we can do no more than set forth our \u0022wants\u0022 as related to how we perceive technology improving the efficiency of our business and again, rely upon the guidance of so called IT Professionals, such as Doug, the owner of LanLabs; Unfortunately, I am quite disappionted in Doug and LanLabs and their lack of understanding or interest in our requirements or \u0022wants\u0022 LanLabs may very well have the capability to \u0022build\u0022 gaming computers but it is obviously that they lack the knowledge and\/or experience to address the needs of a business more so as relates to a network. <br><br>On a final note, be aware of their pricing policies, as LanLabs apparently, does not \u0022charge\u0022 for the extensive amount of work required to set-up a server, particularly, the IT administration set-up; this I\u0027ve now learned as a result of cancelling the balance of our \u0022order\u0022 almost 20 days after we were quoted to have our \u0022system\u0022 up and running, and now being told that we are responsible for the cancellation and restocking charges related to the cancellation. Unfortunately, Doug has chosen to threaten to sue us for the monies he believes is due him despite us having nothing more than some useless hardware of which we have paid for, in leiu of seeking an amicable solution. ","link":"http:\/\/www.resellerratings.com\/store\/LanLabs_L2_Store\/comment\/519173#comment519173","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LanLabs_L2_Store.jpg","store_name":"LanLabs | L2 Store (Future Beta)","username":"kenlevy","rating":"1"}, "single");){kind=link}
“We are unaware what the problem is. However, no matter how unhappy you are, you are still required to pay for the equipment. You had begged me to leave a deposit only, which we do not do, and then refused to pay for the rest.
Simply put: You have equipment in your possession, you have to pay for it.
”